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Coordinator, Customer Care Jobs
Company | LCI |
Address | Kings Bay, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-08-21 |
Posted at | 9 months ago |
LC Industries –
- EDUCATION REQUIRED
- TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
- Maintain a positive and friendly demeanor when assisting customers.
- Be instrumental in utilizing current marketing tools to seek additional sales.
- Other duties as assigned.
- PHYSICAL DEMANDS
- Coordinate pick up/delivery of orders.
- SPECIFIC DUTIES AND RESPONSIBILITIES
- Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.
- Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
- Call customers for additional information as needed.
- Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
- Responsible for all customer related matters.
- Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
- Ensure that all daily price changes are published and displayed as instructed.
- Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.
- Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business.
- Register and track customer complaints with expeditious follow up and resolution.
- Knowledge to quote on contracts and follow up on quotes.
- Able to navigate Axapta to create and release sales orders.
- Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
- Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
- Communicate with customers and vendors throughout the entire sales order process via phone or email.
- Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc.
- Merchandizing and replenishing shelves as necessary.
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