Technical Support And Customer Care Specialist Jobs

A heart for children with complex needs including behavioral, emotional, and developmental disabilities and their families

Of Woodland Park, NJ Is Seeking To Hire And Train Full-time Care Manager Support Specialists Who Are

Committed to doing whatever it takes to support children with behavioral challenges and their families

Use the Wraparound Model to form a Child-Family Team

Coordinate both formal and informal supports

Utilize family vision, crisis plans, strengths & needs assessments, and care plans

Create delightful experiences for current and future GrowthDay members through various channels

2-5 years of experience as a Customer Support Specialist, or similar role.

You don’t obsess over giving customers the best experiences

Passionate Advocates For Our Customers' Growth and Experience: The fundamental reason GrowthDay exists. It is our purpose!

Passionate Advocates For Our Customers' Growth and Experience:

Support GrowthDay’s community app platform end to end with empathy and a customer-centric mindset

Ability to communicate effectively with customers, peers and management through oral and written presentations I reports.

Minimum Knowledge & Experience Required for the Position:

Enhances personal knowledge of Werfen products and other disciplines to increase ability to provide rapid, effective support.

Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment.

Proficient skills in typing, Lotus Notes, Excel, Word and other job critical applications

Bachelor's Degree in Medical Technology, Biomedical Engineering or a related field or equivalent experience

Knowledge of IT Service Management a plus.

Experience providing support in a remote environment.

Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.

3+ years experience with desktop support or in a help desk required.

2+ years experience with Microsoft Active Directory in a large network environment required.

Advanced knowledge of Microsoft Operating Systems, installation, and troubleshooting.

Proven experience in a customer support role in the consumer electronics industry.

Excellent problem-solving skills to handle technical questions.

Exceptional written communication skills to create FAQs and user manuals.

Innate people skills and patience to help our senior and hearing-impaired customers.

Capability to work in a fast-paced environment and manage multiple tasks.

Good interpersonal skills to collaborate with the marketing team and HQ.

Uses metrics and strong funnel management to drive appropriate focus on prospecting, new deals, and business growth.

This is a critical customer contact position that requires soft skills in attitude, patience, perseverance, tact, and empathy.

2 years related customer service experience including call center, quoting, customer order status updates.

Excellent verbal & written communication skills

Good computer skills with focus on Word, Excel, Outlook, CRM and ERP systems

Prior experience as a user of ERP systems, specially with Oracle is a plus

Work within a small team to manage allocated queue of customer requests.

Provide Value Added Services product training to increase customer product knowledge.

Utilize SalesForce to manage all customer interaction and inquiries.

Receive direction from Manager and guidance from fellow Payments CCSs .

Exceptional customer relationship building skills.

Excellent written and oral communication skills.

Effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience.

Basic to intermediate technical skills with a moderate level of proficiency

Strong knowledge of basic problem resolution and escalation practices

Strong technical aptitude, analytical and problem-solving skills

Experience with readying and writing SQL queries

Excellent phone, verbal and communication skills

Identifies specific issues with regards to patient inquiries, utilizing basic troubleshooting skills to resolve issues.

Associates/Bachelor’s degree in related field preferred or related experience.

Technical aptitude or experience troubleshooting complex systems.

Computer literacy with Microsoft Office experience.

Empathy for direct patient contact. Medical Experience a plus.

Customer Care - Technical Support Specialist - Bilingual Spanish + English - Remote

1+ year of lead or senior level customer service experience.

2+ years of customer service experience in a technical environment, troubleshooting hardware components (HVAC or household appliances/technology highly preferred).

Strong experience in a call center environment.

2+ years of extensive Microsoft Office experience.

Opportunity to work remote from the comfort of your own home

Full Benefits; Medical, Vision, Dental, and more!

Education and Work Experience/Knowledge and Skills Requirements:

Strong teambuilding skills with demonstrated problem solving abilities

This is a remote, work from home opportunity.

Manage the expectations of demanding clients to deliver high quality results in a timely fashion.

Develop extensive knowledge of DDC products and services.

Generally, less than 2 years of experience