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Company | ConnectWise |
Address | Tampa, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-27 |
Posted at | 8 months ago |
ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success
- Identifies, recommends, and supports the implementation of various programs to improve results and contribute to daily team milestones
- Supervises support and/or professional level colleagues
- Sets day to day operational objectives for the Onboarding & Consulting team
- Delivers reports and analysis to help understand the current state and influence future decisions
- Serves as escalation point for operational issues
- Manages, mentors, and coaches to develop a collaborative and dynamic team
- Reviews policies and procedures, implementing new processes to drive operational efficiency
- Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
- Analyzes metrics and provides operational recommendations to the leadership team
- Leads and prioritizes the daily activities of the team
- Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
- Excellent presentation and communication skills
- Ability to synthesize information from partners and colleagues effectively to make timely decisions
- Ability to innovate processes and improve the quality of the partner experience
- Strong organizational and detail-oriented skills
- Exceptional leadership and customer service skills
- Analytical and problem-solving skills
- Professional presence suitable for interaction in meetings, in-person, or via email
- Strong organizational skills to give the team direction
- Willingness to work in a team environment
- Ability to work constructively and independently in fast-paced and multi-tasking environment
- Willingness to work in a team environment
- Ability to address complex problems that often require extensive investigation and analysis
- 2+ years of relevant experience
- Bachelor’s degree in related field or equivalent business experience
- 0-10% travel may be required
- Onsite/Hybrid/Remote depending on location
-
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