Distribution Operations Specialist Jobs

# Who We Are

UnitedMasters is building a marketplace that connects artists, brands and fans - empowering artists to earn and grow. UnitedMasters has taken the bold step of building a music distribution service that, radically, puts artists first - disrupting the legacy music business by letting up-and-coming artists distribute their music directly to fans through streaming services while maintaining ownership of their master recording rights and up to 100% of royalties. Through the combination of UnitedMasters’ music distribution platform and its deep ties to brands, UnitedMasters enables independent artists and change-makers to grow and earn unlike any other platform.

The UnitedMasters team is made up of musicians, marketers, engineers, and storytellers with backgrounds from YouTube, SoundCloud, Pandora, Facebook, Uber, Dropbox, Complex, VICE, and more. We work hand in hand with the award-winning creative teams that forge those innovative partnerships at Translation (our in-house creative advertising agency).

We are looking for a Distribution Operations Specialist to join UnitedMasters!

# What You'll Do

• Review releases uploaded to UnitedMasters, ensuring that they are acceptable for distribution and comply with our partners’ formatting and quality guidelines
• Candidly share feedback and insights to drive improvements in how we serve artists
• Provide superlative support to artists, handling a significant volume of inquiries with poise and professionalism
• Utilize in-house and third party tools to efficiently resolve technical issues
• Be an expert on UnitedMasters’ products and services, and act as a resource for artists and colleagues
• Create and maintain accurate and engaging documentation for our internal and external knowledge bases

# Knowledge, Skills and Abilities

• Excellent communication skills
• Demonstrated problem solving ability
• Desire to learn and grow, and capacity for adjusting quickly to changing circumstances
• Passion for all things music and culture
• Conscientiousness, empathy and a passion for helping artists achieve their goals

# Minimum Qualifications

• 1-2 years of experience working in customer service and/or quality assurance, preferably in a start-up environment
• Experience partnering with cross-functional teams and stakeholders

# Preferred Qualifications

• Extensive and up-to-date knowledge of popular music
• Experience using customer service ticketing systems (such as Zendesk)
• Familiarity with music metadata and the digital music landscape

About UnitedMasters

UnitedMasters has over 1.5 million artists on its platform and is growing rapidly. Brands like Diageo, Ally, and ESPN come to UnitedMasters to partner with these artists and play a role in moving culture forward. In the past year, UnitedMasters subscribers have grown rapidly. With $170M raised to date and valued at $550M, UnitedMasters is backed by Andreessen Horowitz, Apple, Alphabet (aka Google), and Disney amongst others. Over the last year, UnitedMasters artists have used our platform to land sync deals with major brands including the NBA, ESPN, Overtime Elite, Bose, Warner Brother Studios and in the NBA video game 2k. These deals give them additional money for their work and increase their exposure.

Salary Hiring Range: $55,000

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. bonus, stock options, 401(k) match, etc.)

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors.

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

The salary range above is for NY/CA. As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location.