Support (Information Systems Analyst I/Personal Service Contract)

Agency: Department of Human Services

Location: Springfield, IL, US, 62762

Opening Date: 7/21/2023

Closing Date: 8/03/2023

Posting ID: 10-28-28838

Salary: Anticipated Salary: $22.83 - $53.52 per hour

Work Location: 100 South Grand Ave E Springfield, IL 62762 (Remote Work)

Work Hours: Mon - Fri, 8:30am - 5:00pm

Job Type: Hourly Intermittent

County: Sangamon

Number of Vacancies: 1

****A RESUME IS REQUIRED FOR THIS JOB POSTING****

Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) before any offer can be extended. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.

Position Overview

Serves as a point of contact to support systems and users for the Payroll and Timekeeping systems and other systems assigned to the Payroll System. Individual will trouble shoot user issues and system issues to resolution. Individual will be proactive in following up via e-mail, digital message, phone or in person with users of the Payroll and Timekeeping System. Individual will have the ability to use ServiceNow Support Ticketing System to respond to, follow up with and to communicate with users and support staff.

Job Responsibilities

1. Troubleshoot user and staff users of the Payroll and Timekeeping System.

2. Support the Users and Staff that utilize the Payroll and Timekeeping Systems.

3. Proactive in following up via e-mail, phone or in person with users of the Payroll and Timekeeping system.

4. Utilize and have the ability to use ServiceNow Support Ticketing System to respond to, follow up with and to communicate with users and support staff.

Minimum Qualifications

1. Four (4) years of college with course work in computer science or directly related fields.

2. Ability to troubleshoot user issues with the Payroll and Timekeeping Systems.

3. Ability to use ServiceNow Support Ticketing System to respond to, follow up with and to communicate with users and support staff.

Conditions of Employment

1. Technical and User knowledge of the State of Illinois Payroll and Timekeeping Systems.

2. Ability to communicate verbally and in written form to interact with users.

*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency:

The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• 10 Weeks Paid Maternity/Paternity Leave
• 5% Salary Differential for Bilingual Positions
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• A Pension Program
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• Deferred Compensation Program - A supplemental retirement plan
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• 3 Paid Personal Business Days annually
• Flexible Work Schedules (when available dependent upon position)
• 13 Paid Holidays annually, 14 on even numbered years
• *Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Job Type: Full-time

Pay: $22.83 - $53.52 per hour

Benefits:

• Vision insurance
• Flexible spending account
• Health insurance
• Dental insurance
• Life insurance
• Employee assistance program
• Retirement plan
• Paid time off
• Professional development assistance
• Health savings account
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Do you possess the ability to troubleshoot user issues with the Payroll and Timekeeping Systems?
• Do you possess the ability to use ServiceNow Support Ticketing System to respond to, follow up with and communicate with users and support staff?
• Do you possess four (4) years of college with coursework in computer science or directly related fields?

Education:

• Bachelor's (Required)

Work Location: Remote