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Company | HeadQuarters |
Address | Irving, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-17 |
Posted at | 9 months ago |
When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
- Support customer inquiries regarding products and parts via email and phone.
- Assist customers with cancellations, shipping discrepancies, order updates, return authorizations, purchase orders, and pricing.
- Assist Supply Chain Specialists with special projects.
- Understanding and compliance to Company policy, procedures, rules, and guidelines.
- Routinely follow-up with customers to ensure customer satisfaction.
- Assist customers placing orders through the company website.
- Qualify and process qualifying documentation for credits and billing transactions.
- Capture and review supporting documentation for special priced orders.
- Create commercial export invoices and packing lists.
- Ability to work overtime periodically
- Proven history of being reliable and a team player
- Intermediate MS Office Skills (Excel, Word, Outlook, etc.)
- Must possess excellent communication, organizational and problem-solving skills
- Minimum 2-year customer service experience in a corporate environment
- Verbal & written bilingual communication (Spanish), Preferred
- High School diploma or GED
- B2B interactions in Latin American territories
- Knowledge of import and export processes and regulations
- Familiar with logistics and factory/warehouse operations
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