Supplier Management Liaison (Remote-Home Based Worker)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

The Vendor Management Manager is responsible for the day-to-day ARS processes at vendor site locations including process improvement and cost optimization. Vendor Management Manager will be responsible for authoring or approving contract documents, including service level exhibits, and statements of work. Vender Manager has the responsibility for all vended sites and the ARS leaders that manage these assistance centers.

This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

Key Responsibilities:

• Interface with clients, relationship management, and functional leadership on a regular basis regarding key initiatives in order to ensure attainment of key business objectives
• Function as a key point of contact for ARS and client interface supporting business development and as the back-up contact for the Vendor Management Leader
• Manage to client key performance metrics including service levels, abandon rate, customer satisfaction and call quality performance, etc
• Proactively manage expense related performance including AHT, tow mix, occupancy, provider selection, etc. in order to optimize expense base
• Identify and execute process improvement opportunities that enhance customer/client experience and produce favorable expense variance
• Assist with gathering and analyzing industry benchmarking data comparing ARS operations to similar companies and proactively offering solutions for closing gaps
• Participate in the yearly operations planning process and provide recommendations for efficiency gains
• Manage to key business metrics including call/transaction volumes, work product quality, client satisfaction and customer satisfaction
• Execute and support vendor strategies ensuring minimal performance variation from site-to-site as appropriate

Education and Experience:

• 4 year Bachelors Degree (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• 7 or more years of experience (Preferred)

Supervisory Responsibilities:

This job has supervisory duties.

Certificates, Licenses, Registrations:

• No Certification, License or Registration is required for the job.

Functional Skills:

• Ability to simplify multiple, complex operations into repeatable processes across sites
• Extensive domestic and/or international travel required
• Interface with a 24/7/365 operation
• Strong leadership presence
• Strong communication and influencing skills with both internal and external audiences

Compensation offered for this role is $102,500.00-$170,375.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.