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Supervisor Call Center Jobs

Call Center Sales Supervisor
By USA Vein Clinics, Vascular, Fibroid and Oncology Centers At Northbrook, IL, United States
Solid Knowledgeable of telephone call center systems
Solid multi-tasking, prioritization and organizational skills
Exceptional written and verbal communications skills
2+ Years supervisory or lead experience (to include direct coaching and counseling)
Demonstrated experience handling escalated callers, service issue, and employee conflicts
Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals
Call Center Supervisor Jobs
By Milan Laser Hair Removal At Omaha Metropolitan Area, United States
Communicating regularly with field managers regarding potential and existing client scheduling
Display superior customer service skills
Superior knowledge of the Client Coordinator role
Display exceptional communication skills, both written and verbal
To be considered for this opportunity, candidates must meet all the following requirements:
Development of the team and quality control resulting in conversion success.
Call Center Supervisor Jobs
By FLEETCOR At Lexington, KY, United States
Collaborates with Operations Manager to ensure all staff are appropriately trained.
Bachelor’s Degree or three-five years of related supervisory experience.
Proven problem-solving skills, identifying root cause and solutions through a high level of critical thinking.
Proven effective and professional oral and written communication skills with various levels of audience.
Working knowledge of Microsoft Word, Excel, Outlook and the internet.
Prior experience as a subject matter expert for policies and procedures highly desired.
Call Center Supervisor Jobs
By PrudentRx, LLC At , Remote
Maintaining PrudentRx program skills & knowledge by completing at least eight (8) hours
Effective leadership and analytical skills, including working knowledge of workforce
On-going review of procedures and collaborate with Contact Center Manager and
Oversee the onboarding, training and continued education of the Call Center staff as
Log in to phone system to take/make calls at least 8 hours per month to maintain skills
Complete all necessary continued learning and training requirements per department and company need.
Supervisor - Call Center
By Maximus At , Remote From $42,400 a year
Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree
Minimum of two (2) years of experience in a call center environment required
Ability to manage a high level of confidentiality
Excellent organizational, written, and verbal communication skills
Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
Develop work schedules and assign duties to direct report personnel to ensure efficiency
Call Center Supervisor Jobs
By DialAmerica At , Athens, 30607
Bachelors Degree or 4+ years of management experience preferred
Develop and execute coaching plans based on employee need and as directed by upper management
Excellent written and verbal communications skills
Dynamic personality with a focus on customer service and motivational skills
Flexible scheduling to cover morning, evening, and weekend shift requirements
Here’s just some of what we have to offer:
Call Center Supervisor Jobs
By CONDUENT At , East Hartford, 06108, Ct
Achieving results through knowledge, empathy, and commitment.
Have College degree or equivalent work experience.
Display minimum of two years’ call center experience in a leadership role.
Exhibit customer service skills including call center client processes and procedures.
Have excellent team coaching, training, facilitation, and developmental skills.
Show analytical and interpretive skills.
Call Center Supervisor Jobs
By Entergy At , West Monroe, La
Minimum knowledge, skills and abilities required of the position
Minimum education and experience required of the position
Previous supervisory experience in Customer Service environment preferred.
Handle escalated calls, working directly with internal and external customers
Complete administrative task involving agents, i.e., schedules, time sheets, vacation, etc.
Ensure company's compliance with governmental laws and/or regulatory agency rules.
Call Center Supervisor Jobs
By KO Business Solutions At Tucker, GA, United States
Excellent management and supervisory skills.
Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
At least three years of customer service experience required.
Call Center Supervisor Jobs
By DSI At Richardson, TX, United States
Associate degree or equivalent combination of education, technical training, or work experience considered in lieu of degree
Minimum of 2 years of experience in a call center environment required
Ability to manage a high level of confidentiality
Excellent organizational, written, and verbal communication skills
Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
Ensure compliance with company wage and hour policy, including ensuring non-exempt employees get rest and meal breaks
Supervisor, Call Center Jobs
By SmithRx At Plano, TX, United States
Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
Educate patient members about their pharmacy benefits and serve as a patient advocate to help them source necessary medications they need
Active listening, conversational speaking skills, with a high degree of empathy
Self-starter with the ability to multitask, prioritize and manage time effectively
Excellent verbal and written communication skills
Demonstrate problem-solving skills, information gathering, research, alternatives analysis, applying creative solutions to unique and/or immediate issues
Call Center Supervisor Jobs
By Olliv By CoinFlip At Chicago, IL, United States
Min. 3 years of supervisory/management experience required.
Excellent people management and supervisory skills; Ability to effectively coach and mentor customer service representatives.
Monitor the time management, mood and morale of team members.
Explain products and services in a courteous and respectful manner, demonstrating knowledge of company product lines, services, and policies.
Previous experience in a call-center or high-volume customer support role preferred.
Prior experience as customer support supervisor or similar supervisory position for a minimum of 3 years; previous call-center experience preferred.
Call Center - Patient Connection Supervisor
By Millennium Physician Group At Fort Myers, FL, United States
Previous experience in performance management, handling disciplinary/personnel issues
Implement continuous staff development programs that enhance employee engagement, recognition, service knowledge, skills and morale.
Assist other management team members in identifying trends and establishing call center goals.
Manage and direct the daily activities of a physician based, patient focused call center.
Skill in analyzing information, problems, practices and procedures to recognize alternatives and provide solutions
Good decision-making and communication skills (both written and verbal)
Call Center Supervisor Jobs
By BroadPath At United States
May be managing local and remote team members
Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team)
Experience managing employee performance including coaching to call center metrics
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude,etc.)
Experience with support channels including telephone, email, and chat
Excellent verbal and written communication skills
Customer Service Supervisor-24-Hr Call Center
By City of Fort Lauderdale At Fort Lauderdale, FL, United States
Management Days in addition to Vacation and Sick time
This Job Classification Qualifies For Additional Benefits Such As
Job Requirements & Work Environment
Title I of the Americans with Disabilities Act (ADA)
How To Apply/ Veteran Information
AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER
Supervisor, Call Center Jobs
By National Jewish Health At Denver, CO, United States
Demonstrates compliance with all state, federal and all other regulatory agency requirements.
Education: High school graduate or equivalent required. Bachelor's degree, in Administration, Healthcare, or related field preferred.
Special Training, Certification or Licensure: None
Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
Develops and supervises the orientation program for new Call Center employees.
Develops, arranges, implements staff’s schedules for maximum efficient and effective coverage and serves as a backup for coverage.
Call Center Supervisor, Health And Wellness
By National Jewish Health At Colorado, United States
Remote positions with our team are currently available for candidates located in
Demonstrates compliance with all state, federal and all other regulatory agency requirements.
Education: Bachelor’s Degree Required, preferably in health sciences, health education, behavioral science, or social science.
Work Experience: A minimum of two years of call center operations experience and two years of leading and/or supervisory experience required.
Special Training, Certification or Licensure: None
Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
Call Center Supervisor Jobs
By Milliman At Dallas, TX, United States
Excellent organization and time management skills.
Understand and manage employee performance to department metrics, taking corrective action as needed
Prior experience supervising employees in a call center
Prior experience evaluating calls, email and chats and providing feedback to employees
Strong working knowledge of proprietary, internal recordkeeping and workflow systems for the administration of pension plans and participant contacts
Strong interpersonal skills with the ability to communicate professionally with employees, participants and clients at all levels
Call Center Supervisor Jobs
By AppleOne Employment Services At Florida, United States
Monitor productivity of agents, coaches appropriately and updates findings to Senior management
High school diploma, general education degree, or equivalent required
2 years’ experience in a contact center, or related field desired
2 years’ supervisory experience leading teams of 25 non-exempt employees, strongly desired
Excellent verbal and written communication skills to include presenting materials in front of a client
Communicate company strategies, client initiatives, performance, and other key information to the team; conduct team meetings/huddles regularly.
Food Service Supervisor - Call Center
By UNC Health At , Chapel Hill, 27514, Nc
No licensure or certification required.
Two (2) years food service experience
High School diploma or GED
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No

Are you a customer service expert looking to take your career to the next level? We are looking for an experienced Supervisor De Call Center to join our team and lead our customer service team to success. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you have the skills and experience to take on this challenge, we want to hear from you!

Overview:

A Supervisor De Call Center is responsible for managing the day-to-day operations of a call center. They are responsible for ensuring that customer service representatives are providing quality customer service, resolving customer complaints, and meeting customer service goals. They also manage staff scheduling, training, and performance evaluations.

How To Become an Supervisor De Call Center:

To become a Supervisor De Call Center, you will need to have a high school diploma or equivalent. You may also need to have experience in customer service, management, or a related field. Additionally, you may need to have a certification in customer service or a related field.

Supervisor De Call Center Skills:

• Excellent customer service skills
• Ability to manage and motivate staff
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Knowledge of customer service software and systems
• Knowledge of call center operations

What is Supervisor De Call Center Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center operations and procedures
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
• Knowledge of performance management and evaluation

What is Supervisor De Call Center Responsibilities?

• Manage day-to-day operations of the call center
• Ensure customer service representatives are providing quality customer service
• Resolve customer complaints
• Monitor customer service goals
• Manage staff scheduling, training, and performance evaluations
• Develop and implement customer service policies and procedures
• Monitor customer service metrics and analyze data
• Ensure compliance with relevant laws and regulations

What is Supervisor De Call Center Experience?

• Previous experience in customer service, management, or a related field
• Previous experience in a call center environment
• Previous experience in performance management and evaluation

What is Supervisor De Call Center Qualifications?

• High school diploma or equivalent
• Certification in customer service or a related field

Supervisor De Call Center Education:

• Bachelor’s degree in business, management, or a related field
• Certification in customer service or a related field
What tools help Supervisor De Call Center work better?
• Customer service software: Customer service software can help supervisors manage customer service operations more efficiently. It can help supervisors track customer service metrics, analyze data, and develop customer service policies and procedures.
• Performance management software: Performance management software can help supervisors track employee performance and provide feedback. It can also help supervisors develop and implement performance goals and objectives.
• Scheduling software: Scheduling software can help supervisors manage staff scheduling more efficiently. It can help supervisors create and manage staff schedules, track employee attendance, and manage time off requests.
Good tips to help Supervisor De Call Center do more effectively?
• Set clear goals and objectives: Set clear goals and objectives for customer service representatives and provide feedback on their performance.
• Develop customer service policies and procedures: Develop customer service policies and procedures to ensure customer service representatives are providing quality customer service.
• Monitor customer service metrics: Monitor customer service metrics to ensure customer service goals are being met.
• Provide training and development: Provide training and development opportunities for customer service representatives to ensure they are up-to-date on customer service policies and procedures.
• Foster a positive work environment: Foster a positive work environment by recognizing and rewarding employees for their hard work.
Common Supervisor De Call Center interview questions?
• What experience do you have in customer service?
• How would you handle a difficult customer?
• What strategies would you use to motivate customer service representatives?
• How do you handle customer complaints?
• What customer service metrics do you track?
• How do you ensure customer service goals are being met?