Student Access Coordinator (Remote In California)

Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.

At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:

Healthcare

Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.

Work-Life Balance

We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays which includes a winter break.

Financial Protection

For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.

Tuition Remission

We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.

Wellbeing

24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.

Retirement

Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!

Responsible for onboarding new students with disabilities. This includes, but is not limited to, reviewing disability-related documentation, meeting with, and determining appropriate accommodations, supportive services for students, and providing appropriate referrals to university and community-based resources. This position serves as a liaison to faculty and staff, consulting with colleagues to ensure appropriate implementation of academic accommodations.
New hires must be fully vaccinated against COVID-19 (including any boosters recommended by the CDC) and demonstrate proof of vaccination upon hire unless you are exempt from this requirement under state law or have an approved medical or religious accommodation.
UMass Global employees are eligible to participate in a voluntary hybrid flexible work arrangement benefit (remote work) with approval of their supervisor, through the University’s Voluntary Flexible Work Arrangement Program.
The hiring range for this position is $64,480.00 - $66,918.00. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

TYPE OF SUPERVISION:

Receive general supervision from the Associate Director, Office of Accessible Education.

• General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision.

POSITION DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

Percentage

• Conducts Access Meetings with new students and determines appropriate level of services (provisional, temporary, permanent), and makes recommendations for accommodations, services, and referrals.
• Evaluates student documentation and provides eligibility determination for accommodations in accordance with ADA, Sections 504 and 508 of the Rehabilitation Act, and ADAA.
• Consults and collaborates with campus partners (e.g., faculty, IT, Center for Instructional Innovation, providers, etc.) to coordinate reasonable accommodations.
• Performs case management activities and ongoing support for students and faculty.
• Maintains appropriate records in the OAE database by documenting communication with, and regarding students, courses, and instructors.

50%

• Leadership coordination in scheduling and ensuring proper implementation of communication access services (CART, ASL interpreting, closed captioning).
• Provides training and programming about the Office of Accessible Education and students with disabilities to campus constituents.

40%

• Other duties as necessary.
• Contributes to the development and implementation of departmental assessment and evaluation plans to determine service effectiveness.
• Participates in professional development activities through presentation, publications, attendance at conferences and/or related activities.
• Supports other staff members of the department and performs other duties as assigned.
• Partner with Assistive Technology Specialist and course developers to maintain processes for tracking accessible educational content in Blackboard courses. Coordinate with textbook publishers to provide ADA compliant e-textbooks and accessible educational content in Blackboard courses.

10%

TOTAL

100%

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• Two years of professional experience working with adolescents and/or adults with disabilities in an educational or comparable institutional setting.
• Experience reviewing and/or interpreting disability documentation (e.g., psychological assessments, special education records, audiology reports, etc.) for the purpose of determining reasonable accommodations.
• Bachelor’s degree in education, special education, psychology, rehabilitation, counseling, or a closely related field.
• Experience with communication services including auxiliary aids, CART and ASL interpreting.

Desired:

• 3 to 5 years of professional experience working with adolescents and/or adults with disabilities in an educational or comparable institutional setting.
• Master’s degree in counseling, higher education, psychology, social work, vocational rehabilitation, special education, or closely related field.
• Experience with assistive technology and textbooks in alternative format.
• Experience working with students with disabilities.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent attention to detail and organizational skills with the ability to work creatively, innovatively, and independently while under pressure.
• Ability to exercise sound judgment and discretion in handling confidential materials and matters and determine when to escalate matters to the supervisor.
• Excellent written and oral communication skills to lead presentations and interact effectively with students, staff, and faculty at all levels of the organization.
• Knowledge of Federal, state, and local laws, policies, procedures, rules and regulations pertaining to student privacy, FERPA, ADA, Sections 504 and 508 of the Rehabilitation ACT, and ADAAA (2008).
• Knowledge and experience in analyzing complex situations and identifying solutions.
• Experience developing and delivering training workshops and webinars with limited direction and guidance.
• Excellent interpersonal skills, and demonstrated ability to interact professionally, share and gather information, and respond appropriately to student, staff and faculty needs.
• Ability to make recommendations for improvement and devise new or improve existing procedures and work methods.
• Advanced level of experience in learning management systems, databases, web conferencing technologies, Microsoft Office: Word, Excel, Outlook.

Machines, Tools, Equipment, Electronic Devices and Software: Office procedures, methods, and equipment including computers and applicable software applications such as Microsoft Office, SharePoint and databases. Experience with Maxient, Argos, AIM, Banner, Blackboard, and competency-based educational software is preferred.

Contact with Students: Frequent

Contact with Faculty and/or Staff: Frequent

Contact with Community and Vendors: Frequent

SPECIAL REQUIREMENTS:

Working conditions are normal for an office environment. Position may be required to work flexible hours particularly given campuses’ extended hours of operation and may require occasional weekend and/or evening work. Applicants for this position are subject to a background check and a criminal history review.

Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices), disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin (including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender, gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at [email protected].