Store Protection Specialist Jobs

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:
This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.; The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership.; Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.; Must embrace Company values and have a mentality to protect the Ross treasure.
ESSENTIAL FUNCTIONS:
Maintaining Safe ; Secure Environment:

• Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
• Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
• Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams ; Partnerships:

• Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Regular involvement with internal and external partners.; May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
• Treats all Customers and Associates with respect.
• Other duties as assigned to support Loss Prevention initiatives.
• Demonstrates courtesy, friendliness, and professionalism at all times.; Recognizes Associates using Company recognition programs.

Personal and Store Brand

• Maintains a professional appearance, in accordance with Company dress code.
• Represents and supports the Company brand at all times.

Mitigating Theft ; Fraud:

• Adheres to Company policy for external theft response.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends.; Effectively communicates to Store Leadership and Loss Prevention Leadership.
• Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.

Minimizing Operational Shortage:

• Increases Store awareness on effective processes to minimize operational shortage.; Trains and educates Associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for Customers and Associates.

COMPETENCIES:

• Manages Work Processes
• Leading by Example
• Ensures Accountability ; Execution
• Communicates Effectively
• Business Acumen
• Plans, Aligns ; Prioritizes
• Builds Talent
• Collaborates

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Excellent Customer service skills.
• One year retail supervisor experience or similar training preferred.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.
• Demonstrated ability to build and maintain relationships with the Store team.
• Active Security Guard License preferred
• High School education or equivalent required, AA degree preferred.
• Ability to work effectively in a fast-paced environment.
• Proven ability to effectively resolve conflict.
• Strong communication skills.
• One year loss prevention/security training preferred.

PHYSICAL REQUIREMENTS/ADA:

• Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
• Certain assignments may require other qualifications and skills.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
• Consistent timeliness and regular attendance.;;

SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position.; It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.; Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.