Register
Recruit Create CV

Tier 1 Service Desk Technician Jobs

Jr Service Desk Technician (Tier 1.0)
By GovCIO At Kiln, MS, United States
Utilize the knowledge base to guide callers through resolution of reported issues.
0-2 years experience. Will train the right candidate
Responds to and diagnoses incidents through discussions with users.
Provides support to end users on a variety of issues.
Identifies, researches and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
System Administrator/Windows Tier 1/2 Service Desk
By Leidos At , Bethesda, 20889 $66,300 - $137,700 a year
Effective time management skills and ability to work independently and prioritize work efforts based on customer and mission impact.
Experience with operating system/application patch management methodologies
Document and track customer requests and incident in the customer’s approved IT Service Management (ITSM) solution.
Actively participate in Continual Service Improvement Activities to share their experience and knowledge and support service enhancement.
Experience troubleshooting operating system, application, and patch deployment issues at the workstation to restore communication to centralized SCCM/MECM/WSUS capabilities
Ability to utilize an IT Service Management (ITSM) tool to properly document, track, and resolve customer incidents and requests.
State Of Ohio (Das) - Service Desk 1 - 100% Remote
By RICEFW Technologies Inc At Columbus, OH, United States

Service Desk 1/ SD1 AM:Shalaka Work from home Years of Relevant ExperienceMinimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience ...

Service Desk 1 (Sd1) Jobs
By Veridian Tech Solutions, Inc. At United States

ID-717782 Title-Service Desk 1 Location-Remote work Duration-10 Months contract+ Pay Rate-$21/hr on W-2 Years of Relevant Experience Minimum 1 year of experience required in help desk or ...

Service Desk Tier 1 Support Specialist
By Insight Global At United States
1-2 Years of IT Call Center, Service Desk, OR help desk
Provide support within applications and infrastructure by troubleshooting, researching, and resolving business issues
Grab tickets through Service Now
Password Resets for internal team members
Basic troubleshooting for Teams, Microsoft Apps, Computers, Wi-Fi, phones, etc.
Service Technician 1 Jobs
By Clean Energy At Baltimore, MD, United States

Benefits Provide analysis of Human Resources data and benefits administration by performing the following Service Technician 1 Summary Maintain and enhance the organization's Human Resources ...

Das-Service Desk 1/Sd1 Jobs
By NOVALINK SOLUTIONS LLC At Columbus, OH, United States
Support shared software, such as operating systems, configuration management tools, application, and development tools, testing tools, compilers, and code editors.
Manage and report time spent on all work activities.
Strong communication skills; both written and spoken.
Escalate problems in accordance with defined procedures.
Assist users through problem solving steps.
Use technical databases to research problems and talk with co-workers to research problem and find solution.
It Service Technician 1 Jobs
By GovCIO At Lees Summit, MO, United States
Other Required Qualifications, Skills, And Experience
Preferred Qualifications, Skills, And Experience
May be trained to perform Critical Incident Response, Account Management or Problem Management duties.
Account Management Services utilizing Active Directory.
Excellent problem-solving skills and analytical abilities
Provide remote support services for telework/home users.
Tier 1 Service Desk Jobs
By Kolter Solutions At Orlando, FL, United States
The service desk technician is responsible for receiving and documenting initial incident and request management reports.
Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
Vocational certifications or AS degree in computer science or related technical field preferred.
Must have at least two years of experience working on a Help Desk / Service Desk
Basic knowledge of Active Directory is required.
Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
Tier 1 System Support Technician (Help Desk)
By Tekmanagement At , Medford, Or $18 - $25 an hour
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
Basic remote access solution implementation and support: VPN, Terminal Services, and VNC
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Typing skills to ensure quick and accurate entry of service request details
1 year minimum Help Desk experience
Help Desk Technician Tier 1
By Motion Recruitment At Boston, MA, United States

ConnectWise Automate RMM or other RMM (Remote Monitoring and Management)

1+ years of IT Support experience or equivalent college coursework/internships

Office Service Technician Ii 1
By MidAmerican Energy At , Davenport, 52801, Ia $22.17 an hour
Primary Job Duties and Responsibilities (Essential Job Function)
Operates computer printer and associated computer software, hardware and related equipment.
Performs document production and mail related duties.
Communicates with employees that use the services provided.
Lifts up to 70 pounds.
Instructs and trains employees in their work.
Service Desk Technician Jobs
By Tech Heads, Inc At Portland, OR, United States
· Experience with ConnectWise Manage, Support is a plus.
· Troubleshoot and resolve network connectivity including switches, routers, modems, firewalls, VPN, wireless and remote access.
· Perform service both remotely and onsite.
· Minimum 2 years proven experience working in an MSP environment.
· Knowledge of various operating systems and platforms (Windows, MAC)
· Knowledge of Windows Active Directory, Office 365, Outlook
Help Desk Technician (Tier 1)
By SOLERITY At , Remote
Provide surge user support capacity for the FEMA GO Grants Management System.
Provide guidance when requested to the development team to optimize the user experience.
Previous experience working with Web Applications
Troubleshoot, and resolve FEMA GO production support issues.
Triage issues and forward notification if system is not functioning.
Interact with other FEMA helpdesks.
Tier 1 Help Desk Technician
By Veterans Enterprise Technology Solutions At , Germantown, Md
Update documentation of help desk processes and procedures and create reports for management as needed.
2 years working with Active Directory and account management.
Basic Network fundamentals such as remote access VPN and knowledge of TCP/IP and built-in utilities
Support both local (on-site) and remote workers
2 years of experience supporting IT services and applications.
Excellent organization, communication, analytical and interpersonal skills with the ability to explain technical information in a non-technical manner.
It Service Desk Engineer - Tier 1
By Trinsic Technologies At , Austin, Tx $23 - $27 an hour
IT Service Desk Engineer - Tier 1
Who We Are Looking For:
What You Bring to the Table:
What’s In It for You:
Tier 1 Service Desk Technician
By Reston Consulting Group, Inc. At Washington, DC, United States
Provide Account Management support modifying profiles, setting up accounts, creation and modifications of distribution lists, security groups and email contacts
Experience modifying access to shared drives; working with Remote Access and mobile devices
Manage service requests, escalating as appropriate with follow up to resolution
Experience working in a dynamic environment and producing quality work with demanding timelines
Experience with ticketing systems (such as Remedy, Jira, Freshworks, Zendesk, SalesForce, and/or ServiceNow)
Knowledge of networking, Windows 10