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It Service Desk Tier 1 Jobs

Jr Service Desk Technician (Tier 1.0)
By GovCIO At Kiln, MS, United States
Utilize the knowledge base to guide callers through resolution of reported issues.
0-2 years experience. Will train the right candidate
Responds to and diagnoses incidents through discussions with users.
Provides support to end users on a variety of issues.
Identifies, researches and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
System Administrator/Windows Tier 1/2 Service Desk
By Leidos At , Bethesda, 20889 $66,300 - $137,700 a year
Effective time management skills and ability to work independently and prioritize work efforts based on customer and mission impact.
Experience with operating system/application patch management methodologies
Document and track customer requests and incident in the customer’s approved IT Service Management (ITSM) solution.
Actively participate in Continual Service Improvement Activities to share their experience and knowledge and support service enhancement.
Experience troubleshooting operating system, application, and patch deployment issues at the workstation to restore communication to centralized SCCM/MECM/WSUS capabilities
Ability to utilize an IT Service Management (ITSM) tool to properly document, track, and resolve customer incidents and requests.
State Of Ohio (Das) - Service Desk 1 - 100% Remote
By RICEFW Technologies Inc At Columbus, OH, United States

Service Desk 1/ SD1 AM:Shalaka Work from home Years of Relevant ExperienceMinimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience ...

Tier 1 It Help Desk Technician - Fully Remote
By Magna5 MS LLC At ,
Engage in continued certification training to improve their skillset.
Proven experience troubleshooting problems ranging from server, network, and PC issues.
Must provide quality customer service skills in all forms of communication.
Document resolutions and build knowledge base articles
Help desk or relevant customer service skills.
Experience with PSA and RMM Tools
Service Desk 1 (Sd1) Jobs
By Veridian Tech Solutions, Inc. At United States

ID-717782 Title-Service Desk 1 Location-Remote work Duration-10 Months contract+ Pay Rate-$21/hr on W-2 Years of Relevant Experience Minimum 1 year of experience required in help desk or ...

Service Desk Tier 1 Support Specialist
By Insight Global At United States
1-2 Years of IT Call Center, Service Desk, OR help desk
Provide support within applications and infrastructure by troubleshooting, researching, and resolving business issues
Grab tickets through Service Now
Password Resets for internal team members
Basic troubleshooting for Teams, Microsoft Apps, Computers, Wi-Fi, phones, etc.
It Help Desk Tier 1
By Leppo, Inc. At Kent, OH, United States
Excellent organizational and time management skills
Project Management experience a plus
Management of GPS system and in-house systems.
Assist in the implementation of telecommunications systems, including VOIP, cell phones and mailbox management, etc.
Provide remote and onsite help desk and other related support while demonstrating excellent customer service skills.
Actively seeks work and communicates availability to management.
Das-Service Desk 1/Sd1 Jobs
By NOVALINK SOLUTIONS LLC At Columbus, OH, United States
Support shared software, such as operating systems, configuration management tools, application, and development tools, testing tools, compilers, and code editors.
Manage and report time spent on all work activities.
Strong communication skills; both written and spoken.
Escalate problems in accordance with defined procedures.
Assist users through problem solving steps.
Use technical databases to research problems and talk with co-workers to research problem and find solution.
It Service Technician 1 Jobs
By GovCIO At Lees Summit, MO, United States
Other Required Qualifications, Skills, And Experience
Preferred Qualifications, Skills, And Experience
May be trained to perform Critical Incident Response, Account Management or Problem Management duties.
Account Management Services utilizing Active Directory.
Excellent problem-solving skills and analytical abilities
Provide remote support services for telework/home users.
Tier 1 Service Desk Jobs
By Kolter Solutions At Orlando, FL, United States
The service desk technician is responsible for receiving and documenting initial incident and request management reports.
Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
Vocational certifications or AS degree in computer science or related technical field preferred.
Must have at least two years of experience working on a Help Desk / Service Desk
Basic knowledge of Active Directory is required.
Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
It Operations Center/Tier 1 Systems Administrator
By Sev1Tech At , Arlington, Va
Respond to support calls, trouble tickets, and provide support to remote users in a timely manner through email, phone, and chat.
Deploy and manage endpoint devices across the organization, including mobile devices.
Maintain the knowledge base of the IT environment by creating and updating instructional materials, including documentation and standard operating procedures.
1+ years of experience working within a service desk in an IT environment.
Experience providing network and information systems support and an understanding of technical concepts and practices.
Excellent verbal, written and communication skills, problem-solving, and organizational skills.
It Service Desk Engineer - Tier 1
By Trinsic Technologies At , Austin, Tx $23 - $27 an hour
IT Service Desk Engineer - Tier 1
Who We Are Looking For:
What You Bring to the Table:
What’s In It for You:
Tier 1 Service Desk Technician
By Reston Consulting Group, Inc. At Washington, DC, United States
Provide Account Management support modifying profiles, setting up accounts, creation and modifications of distribution lists, security groups and email contacts
Experience modifying access to shared drives; working with Remote Access and mobile devices
Manage service requests, escalating as appropriate with follow up to resolution
Experience working in a dynamic environment and producing quality work with demanding timelines
Experience with ticketing systems (such as Remedy, Jira, Freshworks, Zendesk, SalesForce, and/or ServiceNow)
Knowledge of networking, Windows 10
Senior Account Executive - Tier 1, Tier 2, Service Provider Segments
By Render Networks At Colorado, United States
Management of sales pipeline activity via our CRM, Hubspot;
Confident management of negotiations and contracts with identified key decision-makers;
Collaborate with internal stakeholders to identify business requirements and communicate network capabilities and concepts;
Management of key industry and customer relationships;
Development of Render case studies to aid pitch development in partnership with the Business Development Manager;
Delivering against quarterly financial and non-financial metrics and other variable key performance requirements;
Service Desk Agent - Tier 2
By Life Time Inc. At Chanhassen, MN, United States
Completes administrative tasks in support of Life Time’s request management processes at both the intake and escalated level
Associate’s degree in Technology (or related area) or equivalent combination of education and experience
Good documentation skills, including the ability to prepare simple documentation are highly desirable
Must have demonstrated analytical and problem solving skills
Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint
1 year experience within the Life Time Service Desk team
Service Desk Technician- Tier Ii
By Flex Technology Group At Cockeysville, MD, United States
Work and communicate effectively will all levels of the Managed IT Department
Customer service oriented with excellent active listening skills
A minimum of three years of Customer service experience
Award winning Managed IT Services team
Resolve escalated service desk tickets
Ensure customer satisfaction and communication
It Service Desk - Tier 1
By Horizontal Talent At Denver, CO, United States
Requirements (education, Experience, Certifications, And Other Skills)
Basic Knowledge Of ChromeOS And MacOS (Preferred, Not Required)
Experience With Single Sign-On Systems (Preferred, Not Required)
Service Desk Technician -Tier 1
By Advance At , Cockeysville, 21030, Md
Experience with remote tools such as Microsoft 365
Work and communicate effectively with all levels of Managed IT department.
Build experience to further growth opportunities within Advance and Flex Technology Group.
1-2 years’ experience on a Service Desk or Help Desk environment.
Experience with ticketing systems such as Connectwise
CompTIA A+ or Network+ certifications.
It Help Desk Tier 1
By Now Hiring Heroes At Jacksonville, FL, United States
2-4year IT Help Desk experience
Windows PC's installation, set-up, troubleshoot and repair
Mac installation, set-up, troubleshoot and repair
Desktop applications installation, set-up, troubleshoot and repair
Anti-virus software installation, set-up, troubleshoot and repair
Windows servers installation, set-up, troubleshoot and repair
It Service Desk Tier 1
By Horizontal Talent At Denver, CO, United States

Remote in US This is a high volume roll (chats, phone support, and email) USG and GC Only Essential Duties And Responsibilities Provide front line technical support to employees via calls, ...