Staff Technical Support Engineer (Remote)

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

As a Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker's Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours from 8 AM to 5 PM EST. Rare late shift work and on-call work on an as-needed basis.

Who we want:

Engineers who are inquisitive and passionate about exploring a variety of technologies
Analytical thinkers with strong troubleshooting and problem-solving skills
Engineers who are passionate about providing superior customer service
People with the ability to see challenging problems as opportunities to discover something new
Someone with a strong desire to develop the skills necessary to maintain and troubleshoot diverse technologies
What you will do:

As a Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker’s Vocera solutions are properly and effectively deployed.

You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web.

Please note that this is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers.
What you need:

• Strong understanding of relational database systems and SQL scripting
• BA in Computer Science or related field, or additional 6 years equivalent work experience considered.
• Proven experience working with Windows service and performance troubleshooting
• Knowledge of tools such as Command line, power shell, performance monitor
• MCSA or MCSE Certifications desirable
• Working knowledge with SIP, PBX/telephony systems or related system equipment
• Demonstrated experience with Tomcat or Apache and web service troubleshooting
• Strong ability with log analysis, correlating multiple log types for deep dive analysis
• 5+ years’ experience in customer technical support working in a hosted app environment
• Knowledge of system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
• MS Windows or Red Hat Enterprise Linux (RHEL) system administration certification preferred
• Knowledge of and prior utilization of Cloud Services such as Amazon Web Services or Microsoft Azure, Wireless (802.11 a/b/g/n) infrastructure systems a plus
• Solid understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI) understanding of authentication protocols such as LDAP and 802.1x

#IND1

$73,100 - $117,200 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factor

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com