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Related keywords
- Identity Access and Management SME
- Identity and Access Engineer
- Identity and Access Management Engineer
- Custom Identity Access Manager
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- Access Identity Management Engineer
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- Identity And Access Management Intern
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Sr. Manager, Service Delivery, Access Automation (Identity And Access Services)
Company | Biogen |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Research Services,Biotechnology Research,Pharmaceutical Manufacturing |
Expires | 2023-10-02 |
Posted at | 8 months ago |
- Analyze service delivery data, identifying trends and issues, and developing recommendations for improvement.
- Work directly with stakeholders and with Stakeholder Success Leads to ensure that Identity & Access Automation services meet their needs and expectations.
- Develop and implement service delivery strategies and plans that align with Biogen's goals and objectives. Ensure that Access Automation services are delivered to stakeholders in an effective, efficient, and timely manner.
- Ensure that Access Automation services are delivered in compliance with organizational policies, standards, and regulatory requirements. Align with business governance bodies and procedures to ensure appropriate input across relevant stakeholder functions.
- Ensure that Access Automation services are of high quality and meet or exceed stakeholder expectations. This includes monitoring service quality, identifying areas for improvement, and implementing quality improvement initiatives.
- Ensure that all IT services are delivered within the allocated budget targets.
- Continuously monitor and improve services to meet changing stakeholder needs and expectations.
- Knowledge across Identity Governance Administration (IGA) platforms (Sailpoint), Identity Assurance platforms (MS Active Directory, Azure, Okta) and PAM platforms (CyberArk).
- Vendor/Partner Management
- Stakeholder Relationship Management
- Demand Management
- IT Performance Reporting and Analysis
- Solution Planning
- Configuration Management
- 8+ years of IT experience, including 3-5 years of service delivery and service management across Identity services
- SLA Management
- Financial Management
- Requirements Definition and Management
- Application Support Management
- Project Management
- Software Design
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