Sr. Manager, Service Delivery, Access Automation (Identity And Access Services)
By Biogen At United States
8+ years of IT experience, including 3-5 years of service delivery and service management across Identity services
Knowledge across Identity Governance Administration (IGA) platforms (Sailpoint), Identity Assurance platforms (MS Active Directory, Azure, Okta) and PAM platforms (CyberArk).
Analyze service delivery data, identifying trends and issues, and developing recommendations for improvement.
Continuously monitor and improve services to meet changing stakeholder needs and expectations.
Ensure that all IT services are delivered within the allocated budget targets.
IT Performance Reporting and Analysis
Identity And Access Management Intern
By HP At , Spring, 77389
3. Knowledge of the ITIL process, incident and problem management, as well as agile/scrum is helpful
9. Highly organized, exceptional problem-solving skills, ability to multitask and manage competing priorities
2. Must have good Communication Skills
4. Skills in public speaking, training, and technical writing
7. Basic knowledge of Service Now, Performance Analytics, PING, SSO, LDAP
5. Ability to learn products and concepts quickly and thoroughly