Sr. Manager Rev Ops Service Practice

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Summary: In this role you will be part of our Global Merchant Services (GMS) Organization, managing a portfolio of Servicing Practice projects/programs that will enable our team to bring its vision to life by building a best-in-class global servicing. Our GMS team delivers a strong and deep relationship with our customers, that goes beyond expectations, focused on driving growth for our customers and for PayPal.

:

Key Responsibilities

• Build strong relationships & networks across the PayPal GMS organization and internal stakeholders such as Commercial, Risk, Compliance, Finance, Product, and Marketing.
• Support Business Leaders to scope and structure new Servicing Practice programs.
• Lead and manage complex Servicing Practice projects from initiation to implementation by translating strategic priorities into execution-oriented programs.
• Responsible for controlling and monitoring performance across all aspects of an assigned project
• Accountable for project documentation including project plans, timelines, status reports, and issue/risk logs.
• Provide support to senior leaders through decision making processes.
• Communicates project portfolio updates regularly to all stakeholders across all levels of our organization.
• Contribute to driving knowledge sharing, standardization, best practice sharing and lessons learned
• Ensure each program is built around clear commercial objectives and delivers comprehensive guidance on the execution by the GMS organization. This may include Servicing Practices such as: Integration & Onboarding Management, Customer Business Reviews, Servicing Productivity, Revenue Attainment, Expansion, Retention, Case Management as well other internal Risk and Compliance requirements.
• Accountable for delivering projects on time, within defined scope and budget.

Required Experience / Qualifications:

• Self-motivated, with the ability to work on own initiative.
• Ability to assess, analyze, and resolve issues, and distill that complexity into simple communication.
• Confident with preparing presentations for a variety of audiences.
• Strong analytical, verbal and written communication. Quality focused with strong attention to detail.
• Ability to drive senior stakeholder management across all levels of our organization.
• Program management experience preferably within a Customer Success / servicing driven organization.
• Proficient in Microsoft Office Tools.
• Passion for user experience with a strong operational background.
• Experience in leading programs in a Sales or Service eCommerce/Payments organization
• Ability to work independently and in a team environment across geographical boundaries.
• A recognized program management qualification/membership would be beneficial but not essential.
• Experience in proposing solutions and driving decisions.
• Demonstrate a willingness to take charge and work effectively to deliver results, despite internal or external obstacles.
• Experience of driving complex change management and maturity programs achieving results through partnership with multiple internal departments.
• Ability to handle multiple projects and assignments. Ability to work under pressure to tight deadlines.
• Strong organizational and time management skills.
• Proven success in delivering complex projects/programs within scope, on time and within budget while exceeding stakeholder satisfaction.

Key competencies of Program Management at PayPal

• Agile excellence
• Risk management
• Accountability
• Process improvement
• Strategy and Vision
• Change Agent
• Planning and Execution
• Inspire and influence
• Define and measure KPI’s
• Communication
• Collaboration
• One team
• Decision making
• Business/Technical Acumen

PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $82500 to $187990

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.