Medicaid Operations Coordinator Jobs

Medicaid Operations Coordinator (07044) - ( 23141110 )

The Montana Department of Public Health and Human Services (DPHHS) has an exciting opportunity within the Director's Office.

Our mission at DPHHS is to improve and protect the health, well-being, and self-reliance of all Montanans throughout every stage of their life. By joining our team, you will have the opportunity to perform meaningful work in public service to our state and its residents. Whether you are joining the workforce or have several years of experience, DPHHS has the opportunity for you!

The Medicaid Operations Officer will play a key role in the Department’s mission to improve the Medicaid systems and services customer experience. The Department is modernizing it’s aging Medicaid Systems. The transition from legacy systems to modern applications has resulted changes to business processes, delays in service delivery and other issues that impact consumers. The position is responsible to ensure excellent customer experience for both internal and external Medicaid systems and services consumers. Work will involve managing customer experience deficiencies, identifying trends, coordinating resolution, communicating status to DPHHS leadership, program staff and external system users. This position will also be responsible to identify customer experience improvement opportunities, work with the DPHHS executive team to prioritize, coordinate system/process changes, and monitor and communicate outcomes. This position will work closely with the Medicaid Systems Division staff and report to the Medicaid and Health Services Executive Director.

What We Can Offer You

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities within the largest state agency in Montana.

What You Can Offer Us

• Bachelor’s Degree in Healthcare Management, Business, Information Technology, Computer Science or related field is preferred.
• Two or more years of job-related work experience.
• Other combinations of education and experience may be substituted.
• Ability to evaluate the work of vendors against contractual performance measures.
• Skill as negotiator and communicator.
• Knowledge and ability to effective apply federal/state statutes, administrative rules, and state policies and procedures relative to service delivery.
• Skill and ability to build long-term internal and external relationships with customers critical to the organization.
• Ability to manage varying deadlines and multiple tasks and respond positively to changes in direction, priorities, responsibilities, or assignments.
• Meet minimum qualifications:
• Initiative, sound judgment, efficiency, independence, and reliability in the completion of tasks, , and other major responsibilities.

For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact April Vercoe at [email protected]

How to Apply

Submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the “relevant document” box to ensure your attachments are uploading correctly to the specific application for this position.

• Cover Letter
• Resume
• Three Professional References

To be considered for any DPHHS position, applicants must complete and submit their application online, and upload any required documents. Successful applicants are required to successfully pass all DPHHS specific background check(s) relevant to each position. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

First initial screening of applicants will take place on June 12, 2023.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $ 35.05 - 35.05 Hourly Telework Eligibility : Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings : 1 Employee Status : Regular Schedule : Full-Time

Shift : Day Job Travel : Yes, 5 % of the Time

Primary Location : Helena Agency : Department of Public Health & Human Services Union : 000 - None

Posting Date : Apr 11, 2023, 9:16:59 AM Closing Date (based on your computer's timezone): Ongoing

Required Application Materials : Cover Letter, Resume, References

Contact Name : April Vercoe | Contact Email : [email protected] | Contact Phone : 406-444-0942