Customer Service Jobs

• Only US-based applicants will be considered.

Customer Service Representative

Have a passion for helping customers? Enjoy working in a team-based environment?

Alliance Door Products in Sumner, WA is looking for the right person to join our Customer Service team. Alliance Door Products provides stable careers in the building materials industry with regular, predictable work schedules, growth and development options and a friendly and respectful teamwork environment. Come join a group of people who care about one another, support each other, and challenge you to pursue excellence.

ROLE: As a member of the Alliance Door Products sales team, the Customer Service Representative will deliver the highest level of customer service and sales support, and in doing so strengthen our customer relationships and contribute to profitable business opportunities for the organization.

HOURS: This is a full-time, Monday-Friday, hourly position (40 hours/week).In the office at our Sumner, Washington location

As a member of the Customer Service Team - you will:

• Detail new customer orders prior to handing off to order entry or purchasing, ensuring all required information is provided.
• Problem-solve customer needs by collaborating and communicating with the Outside Sales team
• Follow established company pricing guidelines and generate MOs.
• Process customer calls, quotes, information requests, requests for RMA's, order delays, backorders, and track order status and confirmations in an accurate, efficient, and timely manner.
• Manage your open order file daily, ensuring all ship dates are up to date and correct.
• Serve as the primary customer contact:
• Follow up and provide feedback on customer quotations.

You might be a great fit if you possess the following skill sets:

• Prior experience working in a professional customer service office environment and providing a top-notch customer experience.
• A Passion for driving change and delivering results through commitment to operational excellence and continuous improvement.

Benefits

• Great work/life balance
• Incentive bonses
• Opportunity to work in a very unique environment with exposure to many specialties
• Schedule flexibility
• Full time team members qualify for Medical/Dental/Optical Insurance coverage after 90 days
• Positive & family oriented work environment

Pay is based on experience and ranges from $35 - $50/hourly
Apply here or send your updated resume directly to [email protected]
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