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Hospital Manager (Practice Manager)

Company

Mission Veterinary Partners
Address , Buford, 30519, Ga
Employment type FULL_TIME
Salary
Expires 2023-06-18
Posted at 1 year ago
Job Description
Overview:

HAMILTON MILL ANIMAL HOSPITAL has an exciting opportunity for a
HOSPITAL MANAGER (PRACTICE MANAGER) to join our team!

At Hamilton Mill Animal Hospital, you can expect state-of-the-art medical care for your four-legged companions. Our hospital provides Burford, GA and the surrounding areas with premier animal care, earning the “Best of Gwinnett” Award 5 years running. We believe in nurturing the human-animal bond and creating a harmonious relationship between people and animals. You can expect to be greeted by a courteous receptionist, clean exam rooms, friendly doctors, and caring technicians. Hamilton Mill offers top-line boarding and grooming services — and more! We appreciate the role we get to play in your pets’ health care.

Location: 3818 Braselton Hwy, Buford, GA 30519

Shift Details: This is a full-time position (30+ hours/week).

Job Summary: The Practice Manager is a key member of the Mission Veterinary Partners (MVP) hospital management team. This position reports to the Regional Operations Director and is responsible for the general management and oversight of operations at the specific clinic they manage. This position provides strategic and tactical leadership, counsel, and direction to the team at the clinic to ensure safe, efficient, therapeutic, and ethical patient care. Additionally, this position identifies and develops strategic growth opportunities, monitors performance, and implements strategies that align with MVP mission and values. Position has budget and P&L accountability.
Responsibilities:
How you'll make an impact:
  • Track metrics and success criteria including ROI for all activities and be able to identify areas of opportunity to grow the revenues and profitability of the clinic.
  • Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, veterinarians and non DVM staff.
  • Full supervisory responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports. Position has general, overall responsibility for teammate decisions within the clinic.
  • Develop clientele management strategies including retention, ACT maximization, reminder system management and client care improvements.
  • Responsible for improving customer satisfaction and patient retention 10%+ per year.
  • Responsible for improving employee satisfaction 10%+ per year.
  • Know, understand, implement, follow, and communicate to teammates all MVP employment policies and procedures, awards, and other opportunities within company.
  • Follow and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations including Teammate Health and Safety Training Program and Mission Veterinary Partners healthcare clinical and safety standards.
  • Position has responsibility for hospital level trends impacting net promoter score.
  • Provide leadership to direct reports and strategic leadership to company; develop and foster a positive, fulfilling work environment within the division.
  • Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment.
  • Maintain and uphold the Core Values and Mission Statement of MVP.
  • Responsible for delivering 5%+ organic revenue growth and clinic level Net Income of 20%+.
  • Responsible for the appearance of the clinic (exterior and interior) given the importance that perception has on the patient.
  • Review, analyze, and implement staffing plans that promote the most effective use of teammates.
  • Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses.
  • Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
Qualifications:
Required Knowledge, Skills and Abilities:
  • Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required. It will also be necessary to become proficient in the use of practice management software.
  • Demonstrated empathy and respect for teammates and patients.
  • Former veterinary experience is preferred.
  • Preference will be given to B.A. Management or Leadership, M.B.A., CVPM and CVT/LVT candidates.
  • Must be confident around pets. Demonstrated commitment to MVP core values.
  • A minimum of three years management experience, required.
  • Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises, and animal excrement.
We put people first and never compromise on our values.
Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.