Sr. Director Of Field Operations

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

You are critical to the success of Wingstop, contributing through the direction and control of restaurant operations to not only provide craveable foods and great quality, but to create and experience for our guests. You help direct and influence the operation of the restaurants, develop a Team of leaders, attain sales and beat profit objectives. Protect the brand enforcing the highest standards of food quality, service, cleanliness, safety and sanitation by using effective tools and communication to help supervise district managers and team members within your portfolio.

WHAT YOU’LL DO

In the role of Sr. Director of Field Operations, you will:

• Ensure all the restaurants in your region comply with local, state, and federal regulations and OSHA guidelines.
• Review key financial variables daily. Analyze and track key financial/operational data to derive meaningful business insights. Develop executive presentations and present key trends and results to VP/SVP. Present financial/operational weekly updates during DM & GM meetings. Ensure restaurants are meeting operating plan through the use of P/L reviews and quarterly business reviews.
• Hold DMs accountable to executing action plans, track progress and promote a sense of urgency.
• In the Director role, you will spend 50% of the time on the field to help continue the development of our current DMs. Announced & Unannounced visits.
• You will help onboard and develop future DMs by assessing and developing internal talent.
• Traveling out of TX is required to other Corporate owned DMA’s (NV & NY).
• Ensure all Districts/Restaurants are compliant with company standards leading a team of District managers and team members to drive positive team member engagement and retention.
• Ensure that labor standards are followed in all restaurants and scheduled-to-actual labor stays within 2% variance from guide, including O.T.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Create a strategic plan for “New Restaurant Openings” & Acquisitions, ensuring to partner and involve all other Teams to support for a smooth transition. This includes the development of talent through a planned bench.
• Development of talent: Enforce systems and processes that drive effective hiring, training, retention and development, including succession planning for DM/GM roles, performance appraisals, and monthly feedback with a focus on their development.
• Identify and diagnose ongoing operational gaps in districts & restaurants; develop formal action plans to resolve gaps and partner with field support as needed.
• Ensure excellent customer service & operational goals are consistently above standard. (SMG, QSC & WingYou Education) “Ops Scorecard”
• Ensure that all restaurants maintain a theoretical-to-actual COGS variance of less than 1.5%.
• Achieve & maintain operational excellence at all times, partnering with District Managers and General managers in your respective portfolio.

WHO YOU ARE

• Minimum 3 years multi-unit experience in restaurant/retail industry
• Ability to effectively and professionally provide guidance and coaching to restaurant management and TMs
• Bachelor’s Degree is a plus
• Ability to read financial statements; strong analytical skills
• Thorough understanding of Wingstop standards, policies & procedures
• Director experience and Franchise consulting
• Strong oral and written communication skills including public speaking
• Ability to plan and conduct effective meetings
• Experience in working independently with a result orientation
• Strong organizational skills
• Experienced in ensuring operational effectiveness for multi-unit organizations

HUMBLE: You know that the success of your restaurants depends on the success of your team members. You can respectfully bring problems to the attention of the supervisor and are willing to ask for help. You always represent the brand and department in a professional and polished manner. You maintain a regular and predictable attendance and a positive attitude.

HUNGRY: You know that there is always room to grow, both personally and professionally. You are an ongoing student, and you have an insatiable curiosity and an interest in self-improvement. You are responsible for undergoing further training as well as training the team members.

SMART: You are an ongoing learner. You have an insatiable curiosity and are continuously looking for ways to excel further. You also have emotional intelligence and can create genuine connections with your team and the guests.

SERVICE-MINDED: Whether you are training a team member or interacting with a guest, hospitality is your middle name. You have a genuine desire to serve others and can maintain a calm, tactful demeanor when dealing with difficult situations.

ENTREPRENEURIAL: You never met a goal you couldn’t meet or exceed. You are eager to identify and introduce new ideas and solutions to create efficiency in the operation. You can manage multiple projects and timelines with a sense of urgency and follow through.

AUTHENTIC: You show up to work as your best self every single day. You give 100% to the task at hand and thoroughly support your team and the guests.

FUN: Contrary to popular belief, District Managers are a blast. You understand that Wingstop isn’t just about chicken – it’s about the experience. You bring your unique flavor to every interaction.

BENEFITS

Flavor Perks:

• Competitive bonus structure for eligible roles
• Basic life and AD&D insurance provided
• Education Assistance
• Pet insurance
• Team member stock purchase plan
• Unlimited paid time off for exempt employees
• Comprehensive medical, dental, and vision benefits
• One paid volunteer day of your choice
• Health savings or flexible spending account options
• Paid maternity and paternity leave
• Wellness reimbursement program
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

Fun is the Best Flavor:

• Discounted onsite car detailing
• Discounted onsite dry cleaning
• Onsite game room and patio
• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards/Corporate locations
• Work from home Fridays
• Discounts at Under Armour, FitBit, NFL, and NHL

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.