Customer Success Manager Jobs

About the Company:

Our client is a seed-round tech startup completely changing the way sales teams use their CRM integrations! They are looking to add a Customer Success rockstar to their growing team. This person will have tons of exposure to the C-Suite and will work very closely with the VP of Sales!!

*WORK FROM HOME 2/3 DAYS PER WEEK - COMPETITIVE SALARY + EQUITY*

Responsibilities:

• Serve as the primary point of contact for assigned customers, building strong relationships
• Monitor customer usage and adoption metrics, offering recommendations for improvement
• Collaborate with internal teams to advocate for customers and meet their needs
• Prepare and deliver progress reports and presentations to stakeholders and customers
• Provide product demonstrations, training, and onboarding support
• Conduct regular check-ins to assess satisfaction, address concerns, and identify upselling opportunities
• Understand customer needs and goals, ensuring their success and satisfaction

Qualifications:

• Bachelor's degree in a relevant field or equivalent experience
• Problem-solving and conflict resolution abilities
• Excellent communication and interpersonal skills
• Strong understanding of technology products or services
• Analytical skills to assess customer data and metrics
• Ability to build and maintain relationships with customers
• Previous experience in a customer-facing role, such as customer success, account management, or sales