Software Operations Coordinator - Remote

Title - Software Operations Coordinator

Location - Remote, US

General Summary:

The Software/Business Operations Coordinator serves as a lead subject matter expert in support of Order-to-Cash processes related to select assigned Quadient software solutions and activity. The Coordinator will actively monitor and oversee the successful implementation and life cycle of recurring revenue software products, regardless of system platform. The Coordinator will serve both within the team as a process and task lead, and as a software operations consultant to the organization overall. This role provides business-critical support for software product operational flows and controls. The Coordinator will participate in transactional processing, issue triage and root cause resolution. The Coordinator will document process flows and work instructions as needed. The coordinator will be responsible for specific types of orders and renewal programs.

Essential Duties and Responsibilities:

• Supports Account Contract and Billing Activities for Partner and Acquired Companies in ancillary/additional systems and platforms as assigned.
• Support trade-up order activities to ensure continuity of software access and services for the customer.
• Take a lead role in identifying opportunities to inform and address knowledge and awareness gaps about the Quadient’s software portfolio for front line and back office Quadient teams.
• Works on special projects and other related duties as assigned.
• Supports the daily tracking and facilitation of software fulfillment activities for assigned products following a new sale, feature upgrade and renewal.
• Provide subject matter consultation to project teams as needed during product implementation, product launch and ongoing lifecycle of software products and related contracts and subscriptions.
• Implement standardized processes and best practices to ensure the viability and functionality of Oracle contracts that feature support and/or maintenance of software contracts and subscriptions.
• Participate and present at Quarterly Business Review meetings/calls with software vendors and business segment leadership
• Drive best practices for user acceptance testing related to software support contracts and subscriptions, regardless of system platform.
• Support and coordinate software contract audit programs and dashboards, in order to improve financial and service results and to provide feedback to Quadient and vendor staff.
• Create tools and processes to design, launch and track software initialization, amendment and renewal activities as assigned.
• Review and consult on software orders as needed to facilitate the initialization of software applications and services at the case level, and to identify opportunities for improvements to documents, training information, and operational procedures on a global levels
• Perform analysis and root-cause identification activities related to gaps, deficiencies and errors in the Quadient software lifecycle.
• Supports Lease Contract Tasks and Activities as assigned.

Skills/Knowledge:

• Experience with and awareness of Quadient data and functionality in Oracle, OLM, ATLAS, Salesforce.com, Zuora and SAP is highly desirable.
• Ability to use analytical and communication skills effectively to meet and exceed internal and external customer expectations and SLAs.
• Proficient skills and knowledge of Microsoft Applications - Word, Excel, Outlook – is required.
• High School diploma and related experience and/or training required.
• Must be able to work independently and in cross-functional teams while maintaining high productivity.
• Ability to effectively communicate and bridge information between technical and business resources.
• Experience in creating and maintaining data in Quadient transactional mainframe systems and in cloud-based or ancillary system platforms.
• College degree and/or equivalent experience with system development life cycle support desirable.
• Must be able to prioritize and meet deadlines while handing interruptions and working under pressure.

This position has a salary range of:

$48,400.00 - $72,600.00

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Our Benefits Overview:

Company subsidized Medical, Dental, and Vision Insurance

• Paid Vacation, Sick Leave and 12 Company Holidays
• Life & Disability Insurance – Company Sponsored
• Career & Leadership Development
• Company Sponsored Groups
• Tuition Reimbursement Program
• 401(k) Retirement Plan with Strong Company Match

About Quadient:

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you need assistance with the application process, please email us at [email protected].