Social Services Program Coordinator - Mecksuccess Program

Social Services Program Coordinator

Community Resource Center - MECKSuccess Program

“Follow Your Calling, Find Your Career”

Salary Range: $55,119.82 - $67,548.80

This is an exempt (salaried) position. Please note: Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

Position Summary

Coordinate and supervise the overall functions of a program within social services. This position, under minimal supervision, is responsible for ensuring quality control and appropriateness of the program, coordinating special projects, and preparing applicable reports.

Essential Functions

• Conduct staff meetings with personnel to discuss plans, programs, and issues; work closely with other supervisors and managers
• May be required to staff shelters in the event of disaster
• Monitor current programs and assist with the development of new programs
• Investigate and take action on requests, suggestions or complaints concerning services in the assigned area
• Participate in staff conferences, workshops and other learning regarding assigned programs
• Participates in staff conferences regarding programs.
• Provide leadership to staff members
• Coordinate and supervise program activities and assist in the development of program
• Complete monthly and quarterly program reports
• Review and audit staff cases and workloads to prioritize duties and referrals for new cases

Mecklenburg County Community of Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.

Minimum Qualifications

Experience:

Minimum of three years of social services or human services experience.

Education:

Bachelor's degree in a related field.

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

Requires a valid North Carolina or South Carolina Driver's License

Requires County Driving Privileges

Knowledge, Skills and Abilities

Knowledge of

• Case management methods and techniques
• Customer service principle
• Applicable Federal, State, and local laws, rules, and regulations
• General social work principles and available resources
• Social Services procedures, practices and methods

Skills

• Managing multiple tasks concurrently
• Possessing strong communication skills

Abilities

• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Follow-Up: Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
• Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.