Ski And Ride School Supervisor - West Village

Current hiring rate: $22.50/hour (non-exempt, hourly).

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. Our vision drives us to deliver exceptional guest experiences at all touch points, requiring our employees to be natural communicators, problem solvers, and have a passion for sharing mountain culture - all while having a positive attitude to support best day experiences. Mt. Bachelor strives to deliver Central Oregon’s most memorable outdoor adventures to locals and out-of-town visitors on a year-round basis. Mt. Bachelor’s 365 days of fun includes 4,300 acres of lift-accessible terrain for Skiing and Snowboarding, Woodward Mountain Parks, a world class Nordic Center, Summer and Fall Downhill Mt. Bike Park, Sun Country Tours (White Water Rafting), Sunset Dinners, Zip-Touring and lift-accessible Sightseeing.

• Provide direction and feedback to instructors as needed. Possibly through formal “check-ins” or on-snow review of lessons being taught. Maintain a high level of accessibility and visibility with employees
• Follow procedures regarding accident and incidents. Responsible for proper documentation.
• Own the Zone - example: facilitate maintenance and upkeep of signage, grooming, and animation in ski and ride school meeting areas. Monitor grooming and uniform standards of instructors.
• Supervisors along with managers are responsible for running daily line-ups. Line- ups can consist of but is not limited to, teaching and non-teach instructor assignments, safety and guest service huddles, snow removal, training schedules and sharing pertinent mountain operation information.
• Assist and communicate with guests throughout the day. Handle all inquiries and complaints in a professional and competent manner.
• Review daily and weekly sales and schedule staff to specific programs as needed and alter program inventory.
• Understand the point of sale system and sell lessons and lift tickets as needed as well as fulfill all sales for the day.
• Enter proper hours for work completed. Administer payroll time card and activity entry.
• The supervisor should be in contact with other departments to ensure accurate information flow.

• Update Flaik with staff hours and any class list swaps from throughout the day.
• Prep for next day – Finalize staffing for the next day and call off or bring in staff as needed. Assign paid tasks on flaik and create daily lineup sheet for the next day. Confirm Tear Down of the pen including all fences and the magic carpet is turned off. Update Admin notes for the next day’s paid tasks.
• Morning Prep – give direction to morning set up crew, defining fencing, surface lift operation and shoveling if needed. Run daily sales reports in RTP to determine group lesson line up specifics and within flaik to see how many privates may be based out of the West Village base.
• Meet and Greet guests. Complete a verbal ability assessment and direct guest to their meting location.
• Follow up with Magic Carpet Operators and initiate break rotations.
• Train staff on the use of the West Village lesson area, between Chipmunk and Little Pine the lesson progression differs from the Sunrise base.
• Morning Meeting for instructors. Discuss safety and guest service topics as well as daily teaching tip. Assign coaches to specific lesson levels at line up and give expected group size numbers.
• Scan classes into flaik and help transfer students between coaches to find the right lesson fit. Hand out lunch vouchers or place buffet lunch orders depending on the number of students.
• Cover Mountain Ripper and Privates, Sales and Payroll Supervisors on their days off. This position will be the best to get a well-rounded education of Mt. Bachelor systems and processes.
• Review flaik Timekeeping to determine if any pay disputes popped up before leaving for the day and Supervisor Approve.

• Operate surface lift
• Assist the Private Lessons and Mountain Rippers when program in operation.
• Demonstrate a “systems thinking” mindset and promote company-wide systems awareness to staff.
• Shovel snow
• Able to teach ski or snowboard lessons to children.

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer.

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.

• While performing the duties of this role, the employee will be required to frequently bend, reach, climb, lift over 50 pounds, push, pull, and stand for prolonged periods of time. This individual will frequently be exposed to extreme weather conditions, including heat, sun, and cold. Additionally, the position will require frequent visual concentration on equipment, hand/eye coordination, and rapid reactions to changes. This individual must be at least an intermediate skier/snowboarder.
• In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.