Dallas, West Village, Studio Supervisor

Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience by offering consultative and expert needle piercing services, combined with a wide assortment of accessibly priced, on-trend earrings.

Based in the Dallas West Village location, the Studio Supervisor will report to the Studio Manager. You will be responsible for executing the Studio's presentation and experience while providing an amazing experience to Studs' clients.

Hourly Rate: $27/hour

Key Responsibilities:

REVENUE

Financial Acumen

• Partners with the Studio Manager and Assistant Studio Manager to implement strategies to continually improve key business metrics and achieve sales plan
• Reviews business reporting with the Studio Manager and Assistant Studio Manager to understand and effectively communicate opportunities in key business metrics

Drives Results

• Contributes to a performance oriented culture by setting clear expectations and targets for the Studio team while leading the sales floor
• Structures the sales floor to maximize sales and service aptitude

Customer Focus

• Implements and trains to service recovery best practices
• Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle

OPERATIONS

Optimizes Work Processes

• Oversees the Studio's experience division including selling culture, bedside manner, and training or the Studio's presentation division including brand standards and visual merchandising
• Monitors, tracks, and communicates trends in their division area to the Studio Manager and collaborates on solutions

Decision Quality

• Understands when to take action and when to escalate to the Studio Manager
• Balances analysis, experience, and integrity when making decisions for the overall business

Ensures Accountability

• Holds themselves and staff accountable to meet directive execution dates
• Acts with a clear sense of ownership over the Studio's experience and presentation responsibilities

TALENT

Builds and Develops Effective Teams

• Leads by example and models inclusive behavior for the Studio team
• Contributes to creating a sense of belonging and strong team morale through collaboration

Integrity

• Admits mistakes and is not afraid to escalate when help is needed
• Prioritizes Studio compliance and ensures staff is accountable to company policies and standard operating procedures
• Lives out our Core Values

People-Centric

• Shows consistency by providing best-in class service to everyone in the studio
• Provides prompt and direct coaching and feedback with clear actionables

Requirements:

• Availability: 40 hours per week, you must be available for five shifts (Monday-Tuesday, Friday-Sunday or Wednesday-Sunday)
• Must be able to handle chemicals safely
• Experience: 6 months of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus
• Able to lift, carry, and move at least 20 lbs
• Owner's mindset, with the ability to approach feedback and problems with a positive attitude.
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Comfortable standing for extended periods of time up to 8+ hours

Benefits & Perks

• A paid sabbatical after four years of full-time service
• Comprehensive medical, dental, and vision insurance, as well as 401k and monthly lifestyle reimbursement
• 15 days accrued Paid Time Off, 7 days accrued Sick Time, and 2 Paid Holidays, with additional opportunity to earn time and a half for working Federal Holidays
• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
• Learning and development opportunities to support development and foster an inclusive culture
• Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible)

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please e-mail [email protected].

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