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Site Support Manager Jobs
Company | Variscale Services & Engineering |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Information Technology & Services |
Expires | 2023-08-08 |
Posted at | 9 months ago |
About The Role
- Fosters a culture of positivity, leads by example in establishing the cultural tenets of People First, Ownership Mentality, Quality, and Partnership.
- Owns and manages the day-to-day relationship with the customer at the site level. Assists the Regional Manager with overall account management as needed.
- Responsible for ensuring all personnel at the site are trained and in compliance with customer requirements, product support, and Company policies.
- Responsible for hiring, training, performance management, and retention of personnel supporting the business requirements.
- Accountable for the overall performance required to achieve the agreed customer support SLAs, and effectively communicates the details of status, issues, problems, successes, and needs for the site.
- Leads a team of high-performing, cross-functional personnel in delivery of contracted services support.
- Oversees the planning and execution of site assessments, builds, transport, inventory, and deployments across the site.
- Proven team leadership experience
- Excellent problem-solving skills.
- Strong organizational skills and attention to detail - ability to manage multiple projects/assignments simultaneously.
- Good cross functional communication skills.
- Experience with engineering & re-engineering processes, applying project management methodologies and developing release schedules.
- Windows OS experience.
- The ability to safely climb ladders when necessary.
- CompTIA A+ or equivalent experience.
- The ability to lift up to 35 pounds when necessary.
- The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity.
- Scripting experience preferred – PowerShell, Python, Bash.
- The ability to wear personal protective gear correctly when necessary.
- CompTIA Server+ or equivalent experience.
- MCP/MSCE certification preferred.
- A bachelor’s degree (or equivalent) and a minimum of three (3) years of related experience, or five (5) years of server hardware deployment and IT Data Center Services.
- CCENT or equivalent experience.
- The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity.
- CCNA certification preferred.
- Proficiency with Microsoft Office applications.
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