Servicenow Business Analyst Jobs

MINIMUM QUALIFICATIONS & EXPERIENCE REQUIRED:

• Solid understanding of service management as it pertains to IT services
• Experience implementing systems using the Agile/Scrum methodology, including the user of Jira
• Minimum of 3 years of experience working with as an implementation partner to assist organizations in ServiceNow migrations
• Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experience designing and implementing IT process workflows, procedures, and technical standards
• Minimum of 3 years of experience working with the ServiceNow platform as an ITM business analyst
• Minimum of 5 years of experience as an ITSM business analyst
• Professional working proficiency in English (spoken and written) – native or TOFEL C1/C2, IELTS 7.5 or higher certified or equivalent certification.
• Understanding of the Incident, Problem, Change, Configuration, Knowledge, and Request Management processes
• Experience in test plan creation and execution, including automated test scripts

PREFERRED CANDIDATES HAVE:

• Scrum Master certification (CSM)
• 7+ years of experience working with the ServiceNow platform as a business analyst
• ITIL v3 or v4 foundations certification
• Previously experience working within the ITSM operations of incident, problem, and/or change management processes