Service Desk Analyst-Temporary (Remote)

Service Desk Analyst-temporary (remote)

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

This is a work-from-home position. Shift is 10:30am ET to 7pm ET.

COMPENSATION

This position is temporary to start at $25/hr. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

There is a high likelihood of this going permanent in 6-12 months.

JOB SUMMARY: Execute the day-to-day tasks of the service desk processes. Ensures incidents are properly recorded, classified and given initial triage in the incident management process

JOB ROLES AND RESPONSIBILITIES:

JOB SCOPE:

The incumbent of this position uses documented process, extensive interdepartmental communications and problem solving skills. The incumbent works under immediate supervision to create accounts for applications, review, analyze, and troubleshoot to support customer’s applications and processes. Assess the scope of reported issues and outages, manage escalation of those issues appropriately, and in a timely manner.

JOB REQUIREMENTS:

• Ability to effectively handle multiple tasks in a fast paced environment
• High School Diploma or GED required
• Verbal communication skills and ability to convey information clearly and effectively
• Knowledge of ServiceNow a plus.
• Required licensures, professional certifications, and/or Board certifications as applicable
• General knowledge of PC and network troubleshooting
• Time management, prioritization skills, attention to detail and a flexible schedule are required
• Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
• Minimum 2 years’ customer service experience preferred
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
• Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.