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Company | JTBJ ENTERPRISE |
Address | Atkinson, GA, United States |
Employment type | PART_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-06 |
Posted at | 11 months ago |
We are looking for customer service assistant to join our team remote. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Passion for delighting customers with above and beyond service
- Excellent written and verbal communication skills
- Excellent time-management and prioritization skills
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Entry Level or 1 year experience in supporting client success.
- Travel industry professional perks and discounts
- Flexible opportunity to set your own hours and work-from-home
- An inclusive work environment where diversity is celebrated.
- Opportunities to grow your skillset and career.
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