Service Assistant Remote Jobs

Minimum of 1-2 years of relevant customer service or administrative experience preferred.

Prior Call Center experience preferred.

Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast pace structured teamwork environment is required.

Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.

Performs other related support duties as requested, such as answering phones, processing mail, and assisting customers.

Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.

Minimum of 1-2 years of relevant customer service or administrative experience preferred.

Prior Call Center experience preferred.

Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast pace structured teamwork environment is required.

Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.

Performs other related support duties as requested, such as answering phones, processing mail, and assisting customers.

Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.

Excellent interpersonal skills to interact with all levels of stakeholders.

Basic computer operating system troubleshooting skills (Windows 7 and 10).

Utilizing remote access tools to provide support.

Ability to work independently or as part of team.

Organized and detail-oriented with a proven reliable work ethic.

Troubleshooting desktop and mobile applications based on user request.

Using excellent organizational and time management skills to solve problems and serve clients

Managing a robust portfolio of tax incentive projects consisting of multiple internal and external teams

Identifying and managing risk in a thoughtful, wise, and logical manner

Quickly grasping new technologies and learning a new business

Interviewing clients to obtain necessary project information

Conducting research and analysis critical to project success

Excellent time-management and prioritization skills

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.

Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Entry Level or 1 year experience in supporting client success.

Excellent written and verbal communication skills

Opportunities to grow your skillset and career.