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Bluecare Customer Service Trainee (Remote Opportunity)

Company

BlueCross BlueShield of Tennessee
Address , Chattanooga, 37402, Tn
Employment type FULL_TIME
Salary
Expires 2023-06-12
Posted at 1 year ago
Job Description
Supports customer service activities and initiatives for a number of products or clients.
:
BlueCross, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
Job Responsibilities
  • Work overtime as required
  • Ensuring all customer communication is clearly documented.
  • Participation and attendance are mandatory.
  • Educating caller to ensure resolution is achieved on first contact.
  • Must be able to pass required testing
  • Receiving, investigating and resolving all customer inquiries timely and accurately.
  • Interact through various channels such as Chat, Phone, E-mail and TEAMS.
  • This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
  • Handling customer service inquiries and problems via the telephone.
Job Qualifications
Education
  • High School Diploma or equivalent
Experience
  • 1 year - Experience in a customer service support role is required
Skills\Certifications
  • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
  • Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
  • Proficient oral and written communication skills
  • If current employee with the company, must meet minimum performance expectations
  • Proficient interpersonal and organizational skills
  • Independent, Sound decision-making and problem-solving skills
  • Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
  • Exceptional time management skills
Job Specific Requirements:
Preferred Qualifications:
  • Prior experience in a medical setting is highly preferred.
Special Information regarding this Class:
  • The start date for this BlueCare Customer Service Class is Monday, June 12, 2023.
  • The Class will have 16 total Trainees.
  • This is a remote position with virtual training and all equipment provided.
  • This position will require a rotating, flexible schedule between the hours of 8:00 AM and 6:00 PM EST.
Preferred Skills:
Number of Openings Available:
16
Worker Type:
Employee
Worker Sub-Type:
Employee
Company:
Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.
All applicants will be advised that BlueCross, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
Tobacco-Free Hiring Statement
To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test. An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.
Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.