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Company

Life Pursuits Solutions
Address Savannah, GA, United States
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-07-17
Posted at 10 months ago
Job Description
Life Pursuits Solutions is looking for a remote customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.


Responsibilities:


  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.


Requirements:


  • Passion for delighting customers with above and beyond service
  • 0-1 years proven experience in supporting client success
  • Excellent time-management and prioritization skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • High School Diploma or equivalent
  • Excellent written and verbal communication skills


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