Server - Élevage At The Epicurean Hotel

We are hiring at Élevage located in the Epicurean Hotel! We’re looking for enthusiastic individuals to join our EPIC team! Do you think you have the right ingredients to add to the mix? Apply today! The Epicurean Hotel is located on South Howard Avenue and sits across the street from the world renowned Bern's Steak House. We’ve crafted a foodies paradise. A wine lover's dream. A place for connoisseurs of life to come and indulge their appetite. Because there is no greater homage to life than to indulge in and explore all the flavors that it has to offer. If you share our passion, we look forward to hearing from you.

Be part of an established, incredible hotel to work for - we have been recognized as “Best in Travel” in Trip Advisor’s 2021 Travelers’ Choice Awards!

Job Summary:

Élevage Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that are consistent and continually in accordance with the Bern’s Legacy and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

WHAT DOES YOUR DAY-TO-DAY LOOK LIKE?

• Follow cash handling procedures, and must be able to explain shortages and overages
• Light food running to include carrying at least two plates at warm or hot temperature
• Never solicit tips
• Detail tables and remove items, not in use
• Attend monthly department meetings and daily stand-ups without exception unless approved by management
• Work as part of a team with all team members within the hotel
• Baseline wine knowledge to include grape varietals and intermediate wine pairing with food
• Ability to use POS (point of sale) system
• Report to work on time and in proper uniform / approved attire
• Serves guests in an efficient courteous manner following the proper steps of service
• Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
• Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
• Follow the proper steps of service consistently with every table as outlined in the training manual
• Check station assigned for the cleanliness of the area
• Ability to carry tray
• Have necessary tools to run the shift such as a tray, pen, corkscrew, crumber
• Perform other duties as management requests to service our guests
• Follow the procedures addressed in the training manual
• Ability to use descriptors to describe dishes
• Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
• Bus tables quickly and quietly ensuring no sticky residue is left on the table
• Be aware of any specials, soups, drinks, and any items that are running low
• Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
• Upsell items to guests at all interactions

Hotel Performance

Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

What We Need From You

Education & Experience

• Previous hospitality / serving position required, minimum one year FOH serving experience in high volume restaurant in greater Tampa Bay area required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g. tablets
• High School diploma or higher

Physical Demands

• Ability to walk and bend
• Ability to lift 25 lbs.
• Ability to stand for extended periods of time, potentially under a heat lamp
• Corrected vision to normal range
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Ability to work effectively in stressful, high-pressure situations without losing tempter or creating chaos on the floor
• Maintain the highest degree of confidentiality
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Manage differing personalities within the office, the hotel, and the community
• Able to work independently, take direction, and provide direction to others

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.

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