Restaurant Server Jobs

AN INSPIRING CAREER AWAITS YOU!

The Kessler Collection is made up of 13 artful hotel and resort properties, 26 restaurants, and over 1,700 Grand Performers across ten states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

• Competitive Wage & Discretionary Bonus Program
• 401(K) with Discretionary Company Matching Contributions
• Medical, Dental, Vision Insurance
• Pet Insurance
• Marriott Employee Discounts Worldwide
• Tuition Reimbursement Program
• Company-Sponsored Life Insurance
• Employee Assistance Program
• Short & Long-Term Disability Insurance

JOB SUMMARY

The overall objective and purpose of the Breakfast Server position are to provide hospitable service to our guests. The incumbent is responsible for serving food and beverage to our guests to create an exceptional guest experience. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals.

CORE RESPONSIBILITIES

• Proficiently utilizes the property management systems and follows cash handling procedures.
• Maintain complete knowledge and comply with company policies and procedures
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Complete opening and closing procedures as well as daily side-work
• Relays orders to the kitchen through POS and helps serve courses from kitchen and service bars.
• Maintain the integrity of Company proprietary information and protect Company assets
• Polish silver and glass as needed.
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
• Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
• Sets up the dining room in a thorough and swift manner
• Transports dirty dishes to the dishwashing station.
• Removes solid linens and replaces them with clean linen.
• Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
• Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
• Develop and maintain a positive working relationship and support the team to achieve our goals
• All other duties as assigned, planned or un-planned
• Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
• Clears and resets tables at conclusion of each course
• Maintain a thorough knowledge of menu items, beer, liquor, and wine
• Present menu, answer questions, and make suggestions regarding food and beverage.
• Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards.
• Assists dining room servers in the food and beverage service, sets tables, keeps menus clean and maintains a clean table between servings and menu knowledge.
• Clears and resets counters or tables after each course.
• Explain, pair and recommend wine from the wine list
• Maintain neat, clean, and professional appearance according to standards
• Total’s bill and accepts payment.
• Assists with providing tables with beverages.
• Inventory and restock supplies as needed
• Attend required training and meetings

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work quickly, prioritize, and maintain service at multiple tables at a time
• Achieving desired result(s) in their areas of responsibility. The requirements listed below represent observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
• Ability to remain calm in various situations, use sound judgment and effectively solve problems
• Knowledge of guest service etiquette and proper food and beverage serving techniques
• Ability to perform all tasks related to the bartender and proficiently use job-related software, property management systems, and office equipment
• Ability to work quickly, prioritize, and maintain service at multiple guests at a time
• Ability to perform all tasks related to restaurant server and proficiently use job-related software, property management systems, and office equipment
• Ability to remain calm in various situations, use sound judgment and effectively solve problems
• Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages
• Knowledge of guest service etiquette and proper food and beverage serving techniques
• Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages
• Strong written, verbal, and interpersonal skills
• Strong written, verbal, and interpersonal skills
• Ability to read and interpret documents such as safety rules and procedural manuals
• Ability to read and interpret documents such as safety rules and procedural manuals

MINIMUM QUALIFICATIONS

• Experience within luxury brand/markets - required
• Student or graduate of hotel management – preferred
• High school diploma, GED Degree, or related training equivalent - required
• 1+ year of relevant work experience in similar scope and title – required

SUPERVISORY RESPONSIBILITIES

• None

WORK ENVIRONMENT

• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.
• Push, pull, and lift up to 20 lbs.
• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily.

Education

Required

• High School or better in High School Diploma / GED

Licenses & Certifications

Required

• Food Safety

Skills

Preferred

• Integrity
• Multitasking
• Prioritization
• Helpfulness

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help