Senior Specialist, Learning & Development

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

Provide and support leadership, management and professional development programs as part of Hawaiian Airlines’ new Learning and Development team to support leaders and managers at all levels using sound instructional design and facilitation methodology.

Key Responsibilities

Under the guidance of the Manager:

• Act as a role model for positive and effective working relationships with co-workers, supervisors, department heads, and outside training consultants demonstrating our purpose & values at the forefront
• Assist in fostering a learning culture within the team and organization, in support of Hawaiian Airlines mission, vision and values
• Conduct focus groups, informational interviews, and more as part of continued needs analysis, to keep a consistent pulse on the business needs to provide developmental support for employees of all levels
• Evaluate course content and learning methods with an eye toward continuous improvement and learning effectiveness
• Performs all work duties and activities in accordance with HA policies and guidelines
• Drive data analytics and reporting around learning objectives and business needs
• Design, develop and deliver formal competency-based learning programs including, but not limited to, leadership, management, and employee professional development, known leadership models, sound instructional design methodology, and effective evaluation
• Other Duties as assigned

Minimum Requirements

• Ability to interact with multiple levels of management and excellent customer service and support skills
• Self-directed with the ability to assimilate large amounts of information quickly and capable of keeping pace with fast-changing learning industry preferred
• Knowledge of adult learning theories, practices, and approaches
• Minimum of 3 years’ experience in facilitating training and/or education delivery, or public speaking; excellent delivery and platform skills. Experience facilitating training in a virtual capacity as well as classroom based
• Strong analytical skills to identify the needs of the workplace, associates, work settings and work processes through quantitative and qualitative data to assist in designing training solutions, resulting in improved performance
• Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
• Knowledge in instructional design methodology including needs analysis, design, development, implementation and evaluation
• Highly organized and detail-oriented with experience handling complex calendar and class schedules, registrations and communications, rosters, evaluations, completions data and event support
• Bachelor’s degree, preferably in organizational development, business, or education or a combination of education, training and experience are acceptable in lieu of the degree
• Excellent knowledge of PC-based computer systems (MS Office Suite)

Preferred Qualifications

• Certifications in L&D, Talent disciplines, OD or Leadership and/or Employee Professional Development
• Graduate degree in organizational development, business, or education or some combination of education, training and experience in lieu of the degree
• Experience with Learning Management Systems (LMS), delivery platforms or tracking and reporting systems for TD/L&D Program participation and completion. Data analytics proficiency in learning effectiveness
• 5 or more years experience in facilitating training and/or education delivery

About Hawaiian Airlines

Now in its 94th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel + Leisure’s 2022 World’s Best list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes. Hawaiian® led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.