Senior Sales Trainer Jobs

About Smith.ai:

Smith.ai is a 24/7 customer engagement platform. We bring together the best North America-based receptionists with our proprietary AI technology to help SMBs run more productive, professional, and profitable operations.

Far more than an “answering service” or “call center” we’re revolutionizing the way small to medium-sized businesses respond to new and existing clients. We deliver more qualified leads, happier clients, improved marketing ROI, and far better work/life balance, all while reducing the time internal staff spends on routine tasks and chores like answering calls, scheduling appointments, and collecting payments.

Our clients say we’re their “secret to business growth and client happiness” and their “single best business decision.” Learn more about us at https://smith.ai, and read our client reviews on TrustPilot and Clutch.

About The Role:

The Senior Sales Trainer will help maintain a strategic, cross-functional discipline designed to increase performance and productivity by providing integrated content, training and coaching for the Sales team. This role will be responsible for delivering floor-wide training, designing e-learning content, and helping manage existing enablement programs that support all Sales roles in order to effectively promote revenue growth.

This position requires excellent communication skills and a high degree of creativity, self-motivation, and autonomy. You will need to accommodate both macro- and micro-level needs to identify specific training needs at the team and individual level.

You will be an ambassador and conduit of Smith.ai’s principles and values, preparing new sales reps to thoughtfully represent our world-class organization through their public-facing role.

A successful candidate will be a self-starter comfortable with ambiguity and shifting priorities, have strong attention to detail, and possess a high level of emotional intelligence. They thrive in a fast-paced environment. This candidate will demonstrate strong business judgment and be skilled at breaking down complex, high-level ideas into executable deliverables. The role requires an individual who can see around corners, anticipate needs, and solve possible problems before they happen. Excellent communication and cross-functional management abilities will be critical for this role.

What You'll Be Doing:

• Creation and curation of high-quality internal content including instructional videos, presentations, and more.
• Aid in the execution of an engaging onboarding program for all new sales team hires.
• Developing assessments to measure the effectiveness of the curriculum and learner performance, and integrating results into new and existing course curriculum.
• Partnering with Sales Leaders to ensure the productivity of their teams.
• Managing the full lifecycle of design, development, and execution of floor wide trainings for our Sales team aligned with company priorities and a strong focus on delivery.
• Focusing on outcomes and value-selling approaches to maximize customer lifetime value.
• Measure program impact against agreed success metrics.
• Creating and managing e-learning courses, certifications, and reporting within the Learning Management System (LMS).

Who You Are:

• Proficient in latest enablement trends, technologies, tactics, methodologies.
• Relationship-builder: You should have the ability to quickly build and earn trust through deep understanding of your audience, business experience and application of best training and facilitation practices.
• Ability to work cross-functionally and collaboratively with multiple stakeholders.
• Proficient in L&D principles including adult learning theory, instructional design, and technology-based learning, and skill development.
• Data-driven: Ability to use data to design and measure enablement.
• 3 years of experience delivering highly engaging, high impact onboarding and training for Sales teams, specifically focused on BDR and AE roles.
• Must be a self-directed, self-starter, with proven success in a remote work environment.
• Strategic problem solver: you look beyond the immediate task to understand the business issue, what the organization is trying to solve for and apply the right solution.
• Strong group facilitation skills.

Working at Smith.ai:

If you're looking for a growing startup that focuses on data-driven execution, Smith.ai is the place for you! We’re laser-focused on our mission of helping small and medium businesses succeed. We strive to test, learn, and improve, continuously developing our solutions, our operations, and our team members. Our executive team brings together leadership from companies that know small businesses: Google, Intuit, and Home Depot.

We are an equal opportunity employer and believe diversity makes teams better and that discrimination based on race, gender, or anything else is self-defeating.

This is a full-time position with a salary of $75,000 - $100,000. In addition to salary, you are eligible for equity and a competitive benefits package that includes medical, dental, vision, life insurance, 401k, and PTO.

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