Senior Manager, Technical Program Management

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Strategy & Analytics team within Sales & Account Management (SAM) is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products. We are a team of Analysts, Technical Program Managers, and Strategic Program Managers, who work closely with Sales & AM stakeholders, as well as Automation, Marketing, Product, and Customer Success to acquire, grow, and retain Square’s upmarket sellers.
In this role, you will lead a team of Technical and Strategic Program Managers that support the Sales and Account Management organization. Your team will identify opportunities, scope technical solutions, assess trade-offs & risks, align cross-functional stakeholders, and drive execution of programs that will impact Square’s upmarket lead generation, conversion, retention, and growth.
You Will:

• Develop and manage end-to-end technical solutions and ensure on-time delivery that meets defined goals and requirements
• Hire, onboard, develop, and coach a team of high performing program managers
• Create thoughtful and seamless change management plans in partnership with Sales & Account Management Leadership
• Break down ambiguous problems, align on business strategy, define (technical) requirements, curate stakeholders, and drive the execution towards a unified goal
• Deeply engage with our Sales & AM teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organization
• Build relationships with teams within Sales & Account Management and our closest stakeholders within Customer Success, Automation, Marketing, and Product
• Own the roadmapping and delivery of high impact, cross-functional programs
• Define and design metrics to track the impact of programs and initiatives against broader goals

Qualifications
You Have:

• Strong project management skills and the ability to manage multiple, complex projects at once
• 8+ years of technical program management experience, ideally supporting Sales or another GTM function
• Expertise with scoping team deliverables, prioritizing and sequencing work within team roadmap, and driving accountability across execution
• 3+ years of people management experience within a technical scope
• Expertise documenting cross-functional business and technical requirements (e.g. Product Request Docs, Functional Requirements Docs)
• Experience with Salesforce, Looker and Snowflake (Analytics tools/language equivalent)
• Ability to leverage data to identify the largest strategic opportunities for the organization and to drive recommendations
• Expertise working across multiple teams, technical and non-technical, to build and deliver end-to-end tooling and programs

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $202,500 - USD $247,500
Zone B: USD $192,400 - USD $235,200
Zone C: USD $182,300 - USD $222,800
Zone D: USD $172,200 - USD $210,400
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:

• Learning and Development resources
• Paid time off
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid Life insurance, AD&D. and disability benefits
• Healthcare coverage
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Retirement Plans including company match
• Paid parental and caregiving leave

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
US and Canada EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.