Senior Manager, Sales Insights

About the team

Zillow Group’s mission is to build the world’s most trusted and vibrant home related marketplace. Our largest business unit, Premier Agent, introduces consumers who are looking to buy or sell homes to real estate agents who can help them do so. The Business Operations is the engine that pushes our business forward. Our team is responsible for developing sales and business strategy through operations and execution. We believe in autonomy and moving quickly, so self-motivated, problem solvers who thrive in ambiguity.

About the role
We are seeking a Sales Insights Manager to join us to drive conversational insights that help inform business strategy and results, improve the sales motion and drive coaching for frontline reps. This individual will manage a small team of two analysts. An ideal candidate is a quick learner, sees around corners, is an excellent cross-functional communicator, and has a passion for building data driven solutions.

About the role

Develop Conversational Insights

• Collaborate extensively with Revenue Optimization, Strategy and Sales teams to connect the conversational insights to bigger business trends to understand, predict and influence business outcomes.
• Use knowledge and data analysis to query data, develop strategic insights, challenge long-standing beliefs, drive step-change improvements, and anticipate future needs.
• Conduct ongoing analysis of conversational data from Gong to determine key insights and how they relate to business drivers for investigating trends, decision making and coaching the frontline sales teams.
• Assess, prioritize and continuously measure the highest impact conversation trends and integrate them into the regular business rhythm.

Stakeholder Management and Communication

• Craft timely and accurate communications for business partners and senior leaders.
• Communicate complex conversational insights in an easy to understand and action-oriented way to a diverse set of stakeholders through presentations and other deliverables.
• Partner with other analyst teams to ensure sharing of best practices and user insights.
• Champion the initiatives you are working on, cultivating confidence and passion for the vision with partners and impacted teams.
• Partner cross-functionally to define and develop metrics and implement reporting tools to monitor performance and empower decisions.

People Management

• Accomplish the functional objectives by communicating job expectations; planning, monitoring, and evaluating results for direct reports.
• Set clear team goals, delegate tasks and set deadlines.
• Motivate team members and develop personal growth opportunities.
• Create an inspiring team environment with an open communication culture.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $138,600.00 - $221,400.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

Candidates that meet most of the criteria below are strongly encouraged to apply:

• An analytical problem solver comfortable tackling ambiguous, complex opportunities and driving the analysis.
• Intellectual curiosity, with a strong desire to learn new processes and systems.
• Experience managing cross-functional initiatives.
• Exceptional attention to detail, follow-through, and ability to anticipate downstream challenges.
• Experience in building and analyzing insights utilizing conversational or call tracking tools such as Gong.
• Proven experience in Analytics, Business Operations, Sales Operations and/ or Strategy.
• Outstanding communication, interpersonal, and presentation skills with ability to use data to tell a compelling story.
• Highly proficient in varying analytical and data visualization tools (Excel, SQL, Domo, Smartsheet, Salesforce, and Tableau).

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.