Shipping Analytics Insights Manager

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Position Summary

We are seeking a dedicated Analytics Insights Manager to join the North America Shipping Team. This team is responsible for driving growth and adoption of shipping initiatives while maintaining a focus on a great customer experience. In this role, you will be responsible for delivering exceptional business analytics and insights that drive success for the team. Your primary focus will involve developing and providing practical insights derived from analytics to support the overall strategy and operations for shipping services and labels purchased on eBay.

You will work closely with carrier management, product and marketing teams – identifying key customer needs and partnering with cross functional internal teams including legal, finance, product development and product management to champion those changes. Contribute to ongoing activation of existing and any relevant future shipping programs.

What You Will Do

• Collect market intelligence and internal eBay data, building interactive visualizations in Tableau. Monitor and analyze business metrics.
• Partner with cross-functional teams to prioritize initiatives that provide a better customer experience. Advocate for specific features based on customer / business feedback and industry trends.
• Derive tactical and strategic insights to improve business strategies and accelerate business growth.
• Work with business partners to scope analysis to answer key business questions – challenge their thinking and become a trusted business partner. Help the business prioritize deliverables and manage expectations.
• Demonstrate strong analytical and statistical skills towards taking complex and unstructured business problems, and providing structured, hypothesis-driven and data-supported practical solutions.
• Have strong empirical and analytical background, with demonstrated ability to combine quantitative and qualitative findings to frame the right questions and measurable insights.
• Perform exploratory analysis of large data sets.

Skills And Experience

You Are:

• Hands-on – utilize peers and leadership to effectively, influence best in class performance from suppliers and internal teams
• Highly flexible – you are able to switch gears and embrace rapid change
• Cross-functional and collaborative – you communicate effectively with stakeholders and technology teams
• Naturally inclined to learning new things – you proactively pursue acquiring new knowledge about your work and enjoy sharing your knowledge with others
• Solution oriented – you are passionate about solving difficult business problems and telling the story behind the numbers
• Customer centric – you are passionate about advocating for customers

What You’ll Need

• Strong communication skills and experience distilling and presenting complex analyses into action-oriented recommendations
• Solid understanding of statistical modeling techniques and their application to business scenarios – more specific to surface and communicate business insights
• Excellent communication and presentation skills with the ability to proactively collaborate with cross-functional teams and convey complex information to both technical and non-technical stakeholders
• 5+ years of experience in data analytics, data science or related field
• Exceptional business judgment and quantitative abilities.
• Experience with data visualization tools (e.g., Tableau, Power BI, PPT) to create visually impactful reports, dashboards and slides
• Strong technical skills in data analysis tools and programming languages (SQL, Python/R) and a good understanding of data warehouse architecture
• Hypothesis testing and experience with experimentation (A/B testing)

Benefits

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.

The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.

$106,800 - $162,800

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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