Senior Manager, Enterprise Partnerships, Travel Insurance

Job Number 23143297
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

The Senior Manager, Enterprise Partnerships will lead global expansion of Marriott’s travel insurance and affinity program. The role will be responsible for launching new travel insurance international markets as well as launching affinity insurance, guarantee, warranty, and/or assistance products/services.

Reporting to the Senior Director, Enterprise Partnerships, the position will oversee opportunity analysis, business case development, and strategic planning efforts. The role will support contract negotiations and drive cross-functional program management for key workstreams. Additionally, they will lead partner management, marketing, communications, and other key activities in support of enhancing the business performance while building a top-class customer experience.

The role will work with partners, external consultants, and internal stakeholders to continually assess opportunities and drive program activation. The role will help optimize performance (through data science, modeling, and testing), drive growth through marketing, product design and pricing, and drive expansion throughout Marriott distribution channels. The role will also be responsible for monitoring customer experience, business KPIs and the program P&L, and partner with Risk Management to ensure that regulatory requirements are completed, as required.

Key focus areas will include the following:

• Forecast and report results: Develop channel level forecasts and results reporting on an ongoing basis
• Expansion: Work closely with key stakeholders to identify new expansion markets/products, assist in negotiation of contracts and provide oversight to regulatory and digital implementation efforts
• Product & offer development and optimization: Provide oversight with testing, analysis and data-based decision making around product and offers; lead continuous process of optimization working with internal analytics teams and leveraging partner expertise
• Organizational alignment: Coordinate with internal business partners, including Legal, Risk Management, Finance, Marketing, and Global Technology to ensure that parameters for the partnership are consistent with the needs of the organization and that information is received in a timely manner
• Marketing: Work with marketing teams and channel partners to develop and launch marketing campaigns across channels
• Licensing: Support the collection and organization of licensure information on behalf of Marriott in accordance with partner’s compliance protocols and procedures. Position will provide routine reports, so that key decisions can be made by leadership in timely manner as necessary
• Customer experience journey integration: Work with digital, tech and data partners to optimize the customer experience across digital and other channels
• Communications: Oversee communications development to ensure alignment of core activities with partners and senior leadership

CANDIDATE PROFILE

• 7+ years of relevant professional experience in related function, demonstrating progressive career growth and patter of exceptional performance required
• 5+ years’ experience in the hospitality, insurance, or consulting industry or other relevant experience, demonstrating progressive career growth and a pattern of exceptional performance AND 4-year degree from an accredited university in Business Administration, Hospitality Management, Marketing, or related major OR
• Experience managing and defining transformational strategies for business units and overseeing cross-functional working teams

CORE WORK ACTIVITIES

Program Growth

• Develop product growth plan and marketing roadmap to meet goals
• Lead and influence strategies to drive program growth
• Utilize analysis to identify and summarize opportunities to implement innovations and enhancements to increase revenue and portfolio growth
• Work with internal teams and partners to coordinate ongoing analysis, reporting and forecasting
• Collaborate with internal and external partners, to identify target audience, inform value proposition and offer strategy and coordinate tactics to support expansion
• Create communications plan to ensure alignment with partners on core growth activities

Managing Work, Projects, and Policies

• Analyzes information and evaluates results to recommend action steps, including product and channel performance, pricing, marketing, etc., working in close partnership with internal stakeholders and partners
• Demonstrates ability to develop detailed plans to drive completion of core activities
• Provides timely, accurate, and detailed status reports as requested.
• Manages and implements work and projects as assigned across key workstreams and disciplines, including digital optimization, product and pricing, licensing, etc.
• Provides results, including key metrics and milestones, including systematic cadence of reports / scorecards and leadership business reviews

Demonstrating and Applying Discipline Knowledge

• Demonstrates knowledge of key issues, products, systems, and processes.
• Develops and shares expertise and support to stakeholders, particularly focused on optimization of MI channels to distribute partner products, licensing requirements, etc.
• Keeps up to date on the industry and applies new knowledge to job, engaging with partner to drive enhancements

Delivering on the Needs of Key Stakeholders

• Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule
• Understands and meets the needs of key stakeholders, including the partner
• Demonstrates an understanding of business priorities
• Develops specific goals and plans to prioritize, organize, and accomplish work, working with external partner and internal stakeholders

Additional Responsibilities

• Uses problem solving methodology for decision making and follow up.
• Presents ideas, expectations, and information in a concise, organized manner.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.
• Demonstrates self-confidence, energy, and enthusiasm.

MANAGEMENT COMPETENCIES

Leadership

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships -Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Generating Talent and Organizational Capability

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Understands drivers of business performance in digital channels, including customer acquisition and conversion
  • Demonstrates ability to manage significant external partnership
  • Shows capacity to lead a complex business with dependencies across digital, tech, marketing, and legal
  • Understands financial services, and/ or hospitality eco systems
• Shows capacity to lead a complex business with dependencies across digital, tech, marketing, and legal
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
• Understands drivers of business performance in digital channels, including customer acquisition and conversion
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Demonstrates ability to manage significant external partnership
• Reading Comprehension – Understands written sentences and paragraphs in work related documents.
• Understands financial services, and/ or hospitality eco systems
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.