It Support Technician Jobs

SupplyHouse.com, a fast growing and successful e-commerce company, is looking for an on-site IT Support Technician to join our IT Team! The IT Support Technician is responsible for assisting with end user technical issues along with supporting and maintaining the organization’s on-site computer systems, desktops, and peripherals at our Reno, Nevada fulfillment center and office facility. This individual will be the primary and direct point of contact for all IT infrastructure related issues and requests whose primary focus is the operation of the facility. They will troubleshoot problems in a timely and accurate manner, and provide end-user assistance as required. Other duties include processing end-user equipment requests, providing technical support for on-site and remote users, and providing IT support for the fulfillment center office team as needed. The ideal candidate will have a college degree, experience in IT or Helpdesk support, and strong interpersonal and communication skills.
Role Type: Full-Time, Non-Exempt
Location: Reno, NV (On-site)
Salary: $60,000-75,000/year
Responsibilities:

• Printers
• Collaborate with Technology team members to ensure efficient operation of the organization’s warehouse and office environments
• Configure various end-user devices based on company standards
• Video surveillance and access control systems
• Provide prompt technical assistance and support for any technical issues and requests related to company operations
• RF guns, scanners, tablets, and wireless access points
• Install, maintain, and troubleshoot the following:
• Deploy and maintain desktop images and application software
• Local physical and virtual servers
• Occasional off-hours support as needed
• Coordinate and work with third-party vendors for support, PC equipment and printer hardware repairs, installation of cabling and network equipment, and other IT related service calls
• Basic account management associated with end-user access and permissions
• Lifting of moderately heavy objects such as computers, printers, and peripherals
• Provide IT related support for remote office workers as needed
• PC and laptop hardware, software, and peripherals
• Provide hand and eyes support to corporate IT Infrastructure team or supporting vendors to assist with remote troubleshooting and problem resolution as needed
• Maintain inventory levels for equipment and software on-site in a neat and organized fashion, and request additional equipment (PCs, laptops, etc.) once levels drop below defined thresholds
• Network hardware and software
• MS-365 email and SharePoint accounts
• Phones and voice systems
• Develop or modify IT support and Help Desk procedures
• Administer and resolve issues with end-user workstations and devices
• Perform diagnosis and resolution of on-site and remote end-user IT related issues

Requirements:

• Ability to effectively prioritize and multi-task in a fast-paced environment
• Associate's degree or higher in an IT, Business, or similar field
• Working knowledge of PC and desktop hardware, software, and operating systems (Windows)
• Working knowledge of MS-365
• Polite and friendly demeanor as well as a passion for helping others
• Basic understanding of IT infrastructure skills and concepts
• Strong analytical and problem-solving abilities
• 2+ year’s work experience providing Level1/Level2 IT Support for end-user requests and issues
• Solid communication and interpersonal skills
• Must be authorized to work in the United States

Additional Preferred Experience/Qualifications:

• Familiarly with copper and fiber cabling infrastructure
• Experience with Microsoft, Android, and Apple OS
• Familiarity with collaboration tools such as Slack and Microsoft Teams
• Experience supporting network devices
• Experience working in a warehouse or distribution facility environment

Why work with us:

• We promote a work/life balance – We value your time! We encourage a healthy separation between your professional and personal life with our flex-time work policy and health & wellness initiatives that allow employees to feel refreshed and recharged.
• We give back – We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
• We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.
• We have awesome benefits – We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.
• We stay engaged – We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office monthly events, and more!
• We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.

SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.
What our employees are saying:

• “I love the teamwork, the caliber of people who are employed here, and the way everyone is so supportive, caring, and welcoming. This truly is a company that strives to grow and evolve and continue to be even better and is open to new ideas and innovative concepts from employees. You feel valued because your opinions are welcomed and encouraged. Your strengths are cultivated, and you feel real growth in your position.” -Katy, Customer Service Team
• “The people here are amazing. In this tough phase of the pandemic, the people and the company have handled the situation very well. They take really good care of the team, and they always try to make sure employees stay in touch by organizing virtual events!” -Yash, IT Team
• “I enjoy working at SupplyHouse.com because they truly value generosity and the act of giving back to our community. With many being significantly affected by the pandemic, the company has gone to great lengths to not only be there for its employees, but also our surrounding communities. I’m looking forward to the day when we can do that again all together.” -Anna, HR Team

Check us out! https://www.supplyhouse.com/our-company
Please know that we are unable to sponsor work visas or temporarily hire candidates that are authorized to work for a defined period of time in their field of study for this position.