Senior Director, Field Operations

Company Description
SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

The Senior Director, Field Operations is a key role leading the SquareTrade Field Operations team. Reporting to the Chief Revenue Officer, this role is pivotal in collaborating with key stakeholders including, but not limited to, the company’s growth strategy and channel management team, channel marketing, executive leadership, and SquareTrade’s retail and mobile operator channel partners to drive key results in North America.
Responsibilities Include:

• Driving Results - Communicate key partner strategies and initiatives to the company’s national Field Ops team and provide sound leadership to achieve desired performance and behavioral goals.
• Management – People and team management.
• Selling & Stakeholder Management – identify opportunities for growth, build selling stories to activate such opportunities, and align with the right stakeholders to achieve.
• Strategy Development - in partnership with channel leaders, define the right priorities, objectives and tactics to support the partner growth strategy.
• Influence - develop strong relationships with key partner HQ and store operations stakeholders to drive mindshare by being a thought leader and strategic partner.

What does our ideal candidate look like?

• The ability to work collaboratively in a highly cross-functional environment, with stakeholders ranging from C-level to front-line employees.
• Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.
• The ability to communicate effectively in both written and oral mediums to relay key business opportunities and strategy for efficiency and insight.
• Is a strong strategic and analytical thinker.
• Provides necessary resources or helps to remove obstacles to help the team accomplish its goals.
• Adheres to the team’s expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.
• Demonstrated organizational development and leadership skills and ability to prioritize work and operate effectively under tight timelines in a dynamic organization.
• The energy and initiative to recognize tasks that need to be accomplished and to take action to fill gaps where necessary.

Qualifications

• Previous experience leading and motivating a national team.
• Bachelor’s Degree or equivalent work experience.
• Available for travel as needed, up to 40% of the time
• 10+ years of work experience in areas related to retail channels, client relationship building, and sales operations with progressively increasing responsibility.
• Excellent written and verbal communication skills.
• Advanced user of PowerPoint, Excel and common business intelligence/analytics tools.
• Excellent organizational skills + superior analytical, communication, customer service and management skills.

Additional Information
At SquareTrade you'll have access to:

• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• 5% company match into 401(k)
• Flexible paid time off plus a generous holiday schedule
• $75 monthly allowance to support self-care and well-being
• Career experience programs, tuition reimbursement and unlimited access to online courses to support your professional growth
• Reimbursement for in-home office setup
• Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforce
• Inclusive fertility care plan
• $80 monthly internet connectivity stipend
• Paid volunteer time to give back to the community
• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
• Various corporate perks and discounts
• Hybrid work arrangements

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.