Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Customer Experience Manager
- Manager Customer Experience
- Customer Experience
- Senior Customer Experience Analyst
- Senior Customer Experience Trainer
- Senior Customer Experience Specialist
- Senior Customer Experience Manager
- Senior Account Manager Marketplace
- Senior Manager Of Customer Experience
- Marketplace Manager
Some similar recruitments
Trainer - Customer Training
Recruited by Open Systems International 8 months ago
Address , Medina, 55340
Customer Experience Concierge, Centurion Lounge - Miami
Recruited by Amex 8 months ago
Address , Miami
$20.00 - $33.65 an hour
Love Promise Customer Experience Manager (Orl Zone)
Recruited by Subaru of America 8 months ago
Address , Orlando
$86,700 - $123,800 a year
Customer Service Manager, Airport Customer Experience
Recruited by American Airlines 8 months ago
Address , Nashville
General Manager, Airport Customer Experience
Recruited by American Airlines 9 months ago
Address Columbus, OH, United States
Customer Experience Specialist-Cvg Jobs
Recruited by Delta Air Lines 9 months ago
Address Cincinnati, OH, United States
General Manager, Airport Customer Experience
Recruited by American Airlines 10 months ago
Address Cleveland, OH, United States
Senior Account Manager Jobs
Recruited by Front Burner Marketing 10 months ago
Address Northfield, OH, United States
Customer Experience Manager [Payments]
Recruited by Upwork 10 months ago
Address Oregon, United States
Program Director, Customer Experience
Recruited by 3E 11 months ago
Address , Bethesda, 20814, Md
$150,000 - $180,000 a year
Customer Experience Strategist (Hybrid)
Recruited by MSD 11 months ago
Address , Rahway, Nj
$130,960 - $206,200 a year
Customer 360 Survey And Experience Manager
Recruited by Upwork 1 year ago
Address Oregon, United States
Senior Account Manager Jobs
Recruited by LegitScript 1 year ago
Address , Portland, 97204, Or
From $175,000 a year
Senior Customer Experience Manager [Marketplace]
Company | Upwork |
Address | Oregon, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet,Human Resources Services |
Expires | 2023-07-26 |
Posted at | 10 months ago |
Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
- Systems thinker: zoom out to see the big picture and dive into the details when appropriate
- Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
- Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
- Customer Journey Mapping: employ data and research to create Customer Journey Maps that help stakeholders "see" the gaps and opportunities in our experience today
- Design Capabilities - ability to create or co-create visual models to help bring the objective data from concept (or ideation) to reality, for stronger engagement and understanding
- Design Thinker: Human Centered Design or Design Thinking methodologies to help guide continuity in a cohesive way
- Track CX metrics: Measures results to ensure efforts are driving desired outcomes consistent with brand promise, and supports evolution to drive optimal experience
- Make prioritized and compelling recommendations: Influence product roadmaps through compelling, data-driven storytelling and business cases, using operational, customer and financial data so outputs meet business needs and are strategically aligned.
- Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
- Empathetic storytelling: engage both the head and heart for our marketplace product leaders and teams, providing them the understanding they need to prioritize and accomplish CX goals.
- Data analysis: Dive into data across sources, including our natural language processing vendor, unitQ, to identify themes at scale and get them to the right product owners
- Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
- Growth mindset and a curiosity to lean into the latest industry data and best practices
- Certified Customer Experience Professional (CCXP)
- Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
- Proven track record driving positive change in a complex environment
- Understands and can teach CX methods and tools (ex. NPS, CES, closed-loop systems, journey mapping)
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago