Security Supervisor (Thu - Mon 10 Am - 6 Pm)

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Job Title: Security Supervisor

Department: Loss Prevention

Reports to: Security Manager

FLSA Status: Exempt

Job Status: Full-time

Schedule: Thursday, Friday, Saturday, Sunday, and Monday

(Core Hours 10am - 6pm, *subject to changes).

Who we are: Located just minutes from downtown, Zoo Atlanta is the oldest and one of the most respected cultural destinations in the Southeast’s largest and most vibrant city. Culture, dining, nightlife, and famously eclectic neighborhoods, not to mention a temperate climate year-round, attract a growing number of newcomers to the one-and-only Atlanta.

As an organization, Zoo Atlanta’s points of pride include being one of only three zoos in the U.S. to house giant pandas; home of one of North America’s largest populations of great apes; and a longtime reputation for excellence in the care and study of reptiles and amphibians. Our mission sets us apart, and every day at Zoo Atlanta is an opportunity for discovery, a chance to contribute to conservation, and a way to make a difference in the lives of the people of our community.

What we offer: As a workplace, Zoo Atlanta is very proud of a commitment to diversity and inclusion and a competitive compensation and benefits package. Benefits include but are not limited to outstanding medical coverage and 403b retirement program match; vacation time buy and sell; professional development training; paid time off for community volunteering; and more.

Perks for this full-time position include:

• Opportunities for professional development paid for by Zoo Atlanta
• Retirement Savings Plan (403b) with employer match after 12 months of service
• Medical, Dental, Vision, Life, and other supplemental insurance
• Tuition assistance program
• Complimentary family Zoo membership
• Paid time off includes vacation, sick and personal days plus holidays
• Local discounts and free admission to partnering attractions
• Employee Assistance Program
• Join the standby list for free behind-the-scenes encounters with elephants, lemurs, giant pandas, aldabra tortoises!
• Employee short term and long-term disability insurance paid for by Zoo Atlanta
• Discounted pricing on individual and family education programs, such as Safari Camp, Twilight Trek, NightCrawler, Survival Safari, and much more!

Who you are: Under the supervision of the Security Manager the Security Supervisor carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations. In the absence of a Security Manager, the Security Supervisor will oversee shifts. This position is an essential operating position(s) and as such, may be required to remain on and/or report for duty during declared emergencies or when necessary to support operational needs. Declared emergencies will be defined by the Director of Security Operations or appropriate manager.

How to apply: Please apply directly on the Zoo Atlanta Careers website at www.zooatlanta.org/careers

Responsibilities

• Inspects and evaluates security officers for appearance, alertness, and proper performance.
• Document any irregularities on daily shift reports, incident reports, violation reports, injury forms and if necessary, work orders.
• Prepares, files, and submits various reports as required.
• Assist with Investigations, incidents, and other unlawful activities.
• Performs other job-related duties as assigned by manager or higher.
• Assists the Manager in delegating work, responsibility,
• Inspect and security equipment used by the security officers.
• Serve as department representative for Zoo events.
• Responds to alarms and dispatch calls; decides what actions to take based on situation, facts known and position limitations.
• Conduct briefings during shifts to inform officers of pertinent information regarding ZA.
• Respond immediately to open shifts; able to work extended hours.
• Collaborate with event partners to ensure security standards are met or exceeded.
• Provide direction on assigned shift to enforce security/safety programs and ensure posts orders are followed, established patrols are completed, and reports and logs are filed daily and weekly.
• Must be willing to work holidays, weekends, and evenings.
• Assists in the training of security officers and review of post orders ensuring officers have competent knowledge of assignments.
• Assist in creating and managing work schedules.
• Communicate with manager daily and weekly regarding officer’s performance, security, and safety issues.
• Communicate company policies and procedures to all staff.
• Perform routine patrols and escort duties when needed.

Experience and Skills:

Knowledge:

• 5 yrs. of experience in security, military, or other public security experience
• 3 years of supervisory experience within the past 5 years.

Special skills and abilities:

• Must be flexible with excellent public relations skills.
• Proficient with Microsoft Word and Excel. Good communication skills (both verbal and written), and excellent interpersonal skills.

EDUCATION:

• Must pass all applicable background checks, pre-employment testing, and criminal history.
• Requires a High School Diploma or the equivalent. Degree preferred but not required.

Certificates/Licenses/Registrations:

• Must have a valid GA driver’s license and good MVR. All employees that drive Zoo vehicles/carts/operate a Ride (train, carousel, etc) must consent to a MVR verification that is acceptable per Zoo Atlanta’s auto liability insurance carrier’s guidelines to perform this function).

PHYSICAL DEMANDS: Must be able to lift 50+ lbs.

WORK ENVIRONMENT: Ability to work outdoors in inclement weather. Employee is expected to work outside more than 50% of the time, must be comfortable working in cold and hot weather conditions.

MISC: This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

Zoo Atlanta is and EOE and provides a Smoke-free and Drug-free Work Environment
From: Zoo Atlanta