Supervisor - Security Ambassadors

The Mayo Clinic Global Security Ambassador Supervisor will oversee a workforce of Security Ambassadors on the DTC and SMC campuses. The Security Ambassadors verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization via the use of related visitor management equipment and any related policies (ex: masking, badging), and may greet patients and visitors and assist with navigation. The Security Ambassador primarily works at patient designated buildings/entrances to ensure policy enforcement and to monitor patient and visitor flow. The Ambassadors will also work with our Facilities Access Management technologies including but not limited to EVOLV passive weapons technology screening and all future visitor management systems. The supervisors are responsible for recruiting, interviewing, and hiring Security Ambassadors. They are also responsible for training and development of staff, scheduling, providing direction, problem solving, and daily operations. The supervisor will meet budgetary specifications and maintain a budget in conjunction with the manager. They will use appropriate data to drive staffing to workload and other business-related decisions. The supervisor will be familiar with Mayo Policies and Procedures and keep staff informed as needed. They will also be familiar with the Emergency Preparedness Plan and serve as a focal point for emergencies at the numerous screening checkpoints to ensure a safe and secure environment. They will ensure Ambassadors are trained to respond to a variety of emergencies they may encounter at the checkpoints. The Supervisors will perform routine Ambassador functions as needed along with their other duties.

This position may be required to carry and deploy a taser.

Qualifications:

Bachelor’s degree with one year security, healthcare, or customer-service industry experience and two years supervisory experience or Associates degree with three years security, healthcare, or customer-service industry experience and two years supervisory experience or HS/GED with five years security, healthcare, or customer-service industry experience with two years supervisory experience.

Additional Qualifications:

Must have strong communication, interpersonal, problem solving, and organizational skills. A commitment to providing excellent customer service and the ability to work collaboratively in a team environment is essential. Outstanding professionalism, management skills, strong computer skills, time management skills and the ability to work independently. Works well both with and in positions of authority, fosters an environment of mutual respect, teamwork, and open collaboration not only within their work unit but across enterprise work units. Must understand and promote a culture of safety. Ability to recognize staff for opportunities of growth, development, and positive performance. Must demonstrate good judgment in respecting the confidentiality of patient and employee information along with promoting a high degree of morale and spirit of motivation within the work unit. Requires flexibility and a willingness to participate and initiate change to improve efficiency. Must have knowledge of multiple office, clinical applications, Security software programs and Security related equipment. These systems include but are not limited to EVOLV, Resolver, EPIC, Nextiva, and Microsoft Office. Must exhibit evidence of conflict management and resolution skills.

License or Certification:

Must complete training in SIRA, Verbal Judo, and AVADE® AVADE® within 6 months.