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Company | Circa 39 |
Address | , Miami Beach, 33140, Fl |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-08 |
Posted at | 1 year ago |
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Overview:The Safety and Security Supervisor is responsible for directing the day-to-day operation of the Safety and Security department, providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel rules and regulations.
Responsibilities:- Check and document packages.
- Administer Heimlich Maneuver and or First Aid/CPR as necessary.
- Conduct investigations relative to property losses, guest and employee accidents and illnesses, and crimes against the hotel.
- Review payroll for department.
- Assign shifts and designate duties.
- Conduct training for the security staff.
- Supervise investigations.
- Provide escort to guests and/or employees as necessary.
- Maintain daily activity log.
- Check packages and document all deliveries.
- Patrol the area to insure they are secure and free of unauthorized persons and disturbances.
- Arrange and implement procedures for emergency situations such as fire, bomb threats, hurricane, etc.
- Conduct assigned tour of building.
- Assist in all fire and/or emergency situations.
- Conduct basic First Aid training.
- Monitor TV camera, if applicable.
- Provide escorts to persons carrying money, or other requests.
- Check identification of visitors and employees, if applicable.
- Be an active member of safety committee.
- Complete incident/accident reports in a clear and concise manner.
- Open secured areas for authorized personnel.
- Review daily activity log at the beginning of each shift.
- Issue and inventory pagers, radio equipment and keys on a daily basis, if applicable.
- Respond to all types of alarms.
- Supervise security staff.
- Investigate all reported thefts, accidents and security complaints.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Attend all hotel required meetings and trainings.
- Maintain a warm and friendly demeanor at all times.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Must be able to maintain confidentiality of information.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Must be able to cross-train in other hotel related areas.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
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