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Supervisor, Peacock Jobs
Company | Peacock |
Address | Orlando, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Broadcast Media Production and Distribution,Entertainment Providers,Media Production |
Expires | 2023-06-19 |
Posted at | 11 months ago |
Company Description
- Identify and create new policies and procedures to ensure and improve workflow efficiencies.
- Collaborate with a multitude of internal teams from Managers to Trainers, to communicate areas of improvement for the department.
- Facilitate team and one-on-one meetings to engage Specialists in transparent communication, and active career and the personal development of our next leaders.
- Responsible for assessing Specialist’s KPIs and identifying areas of improvement and efficiencies and establishing goals/completion milestones.
- Enthusiastic and willing to be proactive, think on your feet, and solve problems efficiently and effectively.
- Review and manage customer escalations in a timely manner
- Maintain professional relationships with external clients.
- Understand and know all Member Care Team policies to ensure Specialists are handling all situations in the appropriate manner. Serve as a resident expert for escalated member concerns.
- Passionate about understanding our members’ needs and transforming that insight into an unparalleled experience.
- Provide direction to a large team of vibrant Specialists that leads to unparalleled, personalized customer care.
- Create clear and concise expectations, engage in performance management, and deliver accountability with honest feedback to the team.
- Bachelor’s degree in a related field preferred, or at least four years of customer service experience within a technology company or call center environment.
- Excellent written and verbal skills.
- Proven leadership skills.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Experience in working with and/or managing a team, directly or indirectly.
- Experience with MS Office Suite.
- Experience in Salesforce software.
- Hybrid: This position has been designated as hybrid, generally contributing from the Orlando, FL office a minimum of three days per week.
- Willingness to work a flexible schedule, overtime, and on weekends.
- Operating hours range from 6AM to 1AM, 7 days a week, and open availability is required.
- Must be willing to work in Orlando, FL
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