Seasonal Associate (Employee Assistance Program)

BASIC FUNCTION
Responsible for providing administrative support to department which may include data entry, faxing, copying, distributing, and filing material, and client contact or follow up; meet established timeline and due dates for activities keeping assigned supervisor aware of any changes to schedule; thoroughly document activities providing updates to supervisor as required

MAJOR JOB ACCOUNTABILITIES

Administrative Functions - Participate in a variety of department activities ensuring adherence to department procedures and established timelines
*Provide administrative support to department which may include data entry, faxing, copying, distributing, and filing material, and client contact or follow up
*Based on department need, utilize CRM tools (e.g., Salesforce, etc.) to update client information and communication with members via email
* Meet with assigned supervisor to discuss scope of activities that are to be completed
* Meet established timeline and due dates for activities keeping assigned supervisor aware of any changes to schedule
* Based on department need, exercise exceptional customer service skills in an effort to optimize each contact with the member
* Ass necessary, assist multiple departments or managers with projects ensuring to prioritize requests based on level of importance
* Thoroughly document activities providing updates to supervisor as required
* Escalate activity issues to supervisor ensuring they are brought to resolution

Project Participation - Participate in the activities associated with a variety of departmental projects.
* Prepare reports, material and documentation
* Create organized project files
* Provide project lead with status reports throughout assigned projects

Team Interfaces - Establish and maintain a professional relationship with team members and department contacts.
* Cooperate with team members to meet goals or complete tasks
* Escalate work flow and communication issues to supervisor

Mental and Physical Requirements - -
*This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
*The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
*Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
*Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned - -
* The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
* Consequently, job incumbents may be asked to perform other duties as required
* Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
* Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education
* High School Diploma or GED required
Experience
* Minimum 6 months education or work experience in related area is preferred.

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

2020:

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
• MarCom Awards: Gold, COVID Staycation Ideas brochure
• MarCom Awards: Platinum, 2021 Well-being Calendar
• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

Job Type: Full-time

Pay: $15.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: Remote