Scheduler Jobs

General Overview of Position:

This position will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The central scheduler must be able to prioritize daily assignments and work around unexpected field changes as well as take appropriate action with little supervision.

Primary Responsibilities:

• Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
• Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
• Analyze and monitor information from the operation software of the client(s) daily.
• Track information relating to field inspections and any issues that arise.
• Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
• Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
• Effectively scheduling visits while following procedure.
• Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
• Other duties as assigned.
• Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)

Education, Experience, and Desired Qualifications:

• Professional written and verbal communication skills both internal and external
• Above-average knowledge of word processing tools, CRMs, and spreadsheets such as MS Office, Word, Excel. Knowledge of Salesforce is a plus.
• General construction knowledge a plus
• Above-average typing skills (50-60 WPM)
• Minimum of three (3) years general office experience
• Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
• Proven experience in data entry
• High School Diploma, or GED

Qualifications and Desired Competencies:

• Ability to manage over 450 transactions a day, split between the scheduling team.
• Excellent attention to detail is a must.
• Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally
• Ability to think quickly on your feet for a real-time solution to a problem.
• Time Management – Ability to manage and prioritize multiple projects and deadlines
• Ability to perform data entry in multiple forms of software.
• Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure
• Excellent customer service skills via phone and email.
• Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision
• Teamwork - Works well with others, offers assistance, and collaborates

Benefits:

• Referral program
• 401(k) matching
• Life insurance
• Vision insurance
• Health savings account
• Employee assistance program
• Health insurance
• Dental insurance
• 401(k)
• Paid time off

**ARCXIS rates are contingent on skill set, experience, and geographical location of the position.

Company Overview:

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in 28+ States.

ARCXIS is majority owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.