Associate Crew Scheduler Jobs

Department: Crew Scheduling
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Associate Crew Scheduler helps Southwest deliver on our Purpose by ensuring all Southwest Airlines flights are staffed in compliance with Company, contractual, and regulatory requirements. This role encompasses the multiple Teams that handle Pilot scheduling and Flight Attendant scheduling, and these Teams create and process trips and reroutes for our Pilots and Flight Attendants when changes or scheduling disruptions arise. Crew Schedulers connect with our Crews over the phone to provide accurate and timely duty assignments and to solve complex scheduling challenges. They also work rotating shifts to provide our Legendary Hospitality to our Crews 24/7. This role will undergo extensive training and development with the tightknit Crew Scheduling Team, have opportunities to learn and grow in their expertise each day, and they'll be able to pilot where their career with Heart takes them.
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary
The Associate Crew Scheduler is an introductory level role that involves training to become adept in all aspects of scheduling. Primary responsibilities are to demonstrate Legendary Customer Service and Hospitality to Crew Members while ensuring that all Southwest Airlines flights are appropriately staffed and meet Company, contractual, and regulatory requirements.
Responsibilities
Successfully complete classroom training, on the job training and demonstrate proficiencies to operate independently in the Associate Scheduler position
Administer and maintain Crew Member schedules in accordance with all Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and procedures
Demonstrate knowledge and ability to create, analyze and process trips and reroutes, provide accurate and timely notification to Crew Members for duty assignments using a multi-line phone system and a computer with multiple software programs/monitors
Record and track information pertaining to Crew Members schedules utilizing the crew tracking system and efficiently schedule Crew Members
Make cost conscious, time sensitive decisions that are compliant with Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and procedures
Execute and resolve complex tasks in a timely and efficient manner
Work in tandem with other Schedulers and other Southwest Airlines operational personnel in rescheduling, routing, and communicating schedule changes to our Crew Members during irregular operations
Provide Hospitality and demonstrate professionalism in all interactions with Employees
Assist Crew Members with applicable schedule adjustments when automated functionality is not available
Assist with daily and monthly checklists/reports
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Ability to intentionally learn, retain and apply Federal Aviation Regulations, Collective Bargaining Agreements, and Company and departmental policies and procedures
Ability to demonstrate proficiency on all Crew Scheduling applications
Skilled in critical thinking with the ability to exercise good judgement to make decisions and resolve complex tasks efficiently in a timely manner
Skilled in organization and performing concurrent tasks to maintain focus on critical details work in a fast-paced, dynamic work environment
Ability to independently work under tight time constraints and in high stress situations to accomplish assignments
Ability to effectively communicate by email, telephone, records keeping systems and in person
Ability to perform mathematical computations using decimals and/or hours and minutes, both with and without a calculator
Ability to work well with others as part of a Team Education
Required: High School Diploma or GED
Experience
Entry level experience, developing skills and knowledge in:
Customer Service and Hospitality
Utilizing multiple computer programs to perform job duties
Working a fast-paced, multi-variable influenced, critical thinking position
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to work various shifts, including morning, evening and midnight shifts, weekends, holidays, overtime and extended shifts when needed
Pay & Benefits:
Competitive market salary from 63,000 per year to $70,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

• Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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